Customer Service Representative I - Baltimore, United States - LEN THE PLUMBER LLC

LEN THE PLUMBER LLC
LEN THE PLUMBER LLC
Verified Company
Baltimore, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Representative (CSR) - High Volume Call Center - Full Time

Join the LEN THE PLUMBER HEATING AND AIR TEAM
We are currently searching for a highly talented Customer Service Representative in our downtown Baltimore MD headquarters

Are you someone that provides service with a smile?
Do you enjoy working with people and building rapport?
Are you looking for a career with a growing company with many advancement opportunities?


Then come join our team Bi-LINGUAL a PLUS


Len The Plumber Heating and Air is looking for friendly, enthusiastic, Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.

This position is the first line of communication for existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.

This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work.


Essential Job Functions:


  • Quickly and efficiently answer and handle highvolume customer calls each shift
  • Conveys a positive impression of the company while establishing and building longterm customer relationships
  • Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer's expectations
  • Correctly addresses customer needs by quickly identifying the best path to resolution, and taking action
  • Accurately collects and enters all necessary customer information into the day service database
  • Contributes to the department and company's success by meeting and exceeding all performance objectives
  • Maintains performance proficiency by staying current on all updates and process changes
  • Proactively identify areas for process change to improve customerhandling procedures

Qualifications:


  • A positive, friendly, and helpful demeanor
  • Superior communication (oral, written, and over the phone)
  • A selfstarter who will thrive working independently and on a team
  • Good listener, empathetic, and customer focused
  • Problemsolving with the ability to prioritize
  • Organized
  • Ability to multitask with attention to detail
  • Proficiency with computers, especially Microsoft Office software
  • Sales experience a plus

Experience/Education:


  • High School Diploma or equivalent required, associates and college degrees preferred.

Compensation:


  • Based on experience

Benefits:


  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • PTO
  • Paid Holidays
  • Employee Assistance Program (EAP)
  • Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job._
**_EOE_
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