Jobs
>
Park Ridge

    Customer Success Manager - Park Ridge, United States - PCMI Corporation

    PCMI Corporation
    PCMI Corporation Park Ridge, United States

    1 week ago

    Default job background
    Description
    Who We Are


    PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration.

    We are a SaaS company that operates in a fast paced, entrepreneurial environment.

    Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.

    What You'll Do


    PCMI is looking for a Customer Success Manager who will be responsible for working with PCMI clients and internal teams to build strong and lasting customer relationships.

    The primary focus of the position will be the identification of opportunities to generate revenue growth through the expansion of the customer's footprint with PCMI and successfully guide customers through the contract renewal process.

    In addition, you will be responsible for and drive product adoption and satisfaction.

    This includes having conversations with Presidents and C-level executives about budget expectations and processes for evaluating and pricing new product or service requests.

    The ideal candidate must be a leader, excelling in communication (both oral and written), ownership, and customer focus.

    They must be able to understand and translate client business needs into product and operational requirements and provide in-depth analysis and regular reporting to their customers.


    In this role, you will:
    Manage a collection of 3-15 accounts (depending on size).

    Establish and build strong customer relationships at multiple levels in your customer's organization to drive revenue growth, retention, customer satisfaction, loyalty, and trust.

    Maintain current and accurate information on account status and sales activity using Salesforce CRM.
    Accurately forecast new bookings.
    Manage customer expectations and deliver on them.
    Ensure a smooth transition of your customer from the implementation team to the customer success team.
    Proactively monitor your customer's use of the PCMI platform and their transactions in the context of their business objectives.

    Perform and share analysis to identify opportunities to improve value for the customer through expanded product adoption or additional use cases.

    Respond to high level technical questions, and requests for new features or projects.
    Negotiate contract renewals and pricing / scope for custom project work.
    Work individually and in collaboration with the PCMI team to resolve sources of customer dissatisfaction.
    Surface customer needs or product suggestions successfully communicate them to the development team.

    Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.

    Must be willing to travel between 10-35% of the time per month.

    What You'll Need to Join Our Team

    Experience

    3+ years of experience in a Customer Success Manager or Account Manager role at a software company serving mid-market to enterprise level accounts
    F&I Admin, Service Contracts or Extended Warranty experience or InsurTec generally a plus
    Strong aptitude for technical software products
    Knowledge of best practices in customer service and retention

    Interest and ability to understand your customer's business strategy and how the PCMI product suite helps them to achieve their objectives.

    Exceptional overall communication skills
    Excellent problem-solving skills

    Skills

    Excellent verbal and written communication skills.
    Excellent sales and customer service skills.
    Excellent organizational skills and attention to detail.
    Excellent time management skills with a proven ability to meet deadlines.
    Strong analytical and problem-solving skills.
    Ability to function well in a high-paced and at times stressful environment.
    Proficient with Microsoft Office Suite or related software.

    Why Work For Us

    Competitive Compensation

    Health, Dental & Vision Insurance

    Short & Long Term Disability Insurance

    Flexible Spending Account (FSA)

    Voluntary Life Insurance

    401k with Company Match

    Paid Time Off

    10 Paid Holidays

    Paid Parental Leave

    Commuter Benefits

    Annual Bonus Program

    Professional Development Opportunities & Certification Bonuses

    Employee Events

    Office in Park Ridge, IL - Convenient location to Blue Line

    Note:
    It is preferred for this role to be in the Park Ridge, IL office 2 days per week.
    #J-18808-Ljbffr
  • Community Brands

    Customer Success Manager

    3 days ago

    Community Brands Oakbrook Terrace, United States

    Overview: · We are seeking a Customer Success Manager to join our growing team in our Oakbrook Terrace, Il. office · **Position Overview**GiveSmart** · Responsibilities & Qualifications: · **A Day in the Life** · - Develop and maintain strong client relationship throughout the cu ...

  • Adyen

    Manager, Customer Success

    1 week ago

    Adyen Chicago, United States

    **This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...

  • Kastle Systems

    Customer Success Manager

    3 days ago

    Kastle Systems Chicago, United States

    Overview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologie ...

  • AvePoint

    Customer Success Manager

    1 week ago

    AvePoint Chicago, United States

    **About AvePoint**: · At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you · **About ...

  • Resilience

    Customer Success Manager

    5 days ago

    Resilience Chicago, United States

    As a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers. You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and ...

  • Price f(x) AG

    Customer Success Manager

    1 week ago

    Price f(x) AG Chicago, United States

    **Job Description**: · - Join our family at Pricefx, a **leading SaaS Pricing** (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to **stable employment**. We value flexibility and provide ho ...

  • Curana Health

    Client Success Manager

    2 days ago

    Curana Health Chicago, United States

    **Job Details** · **Job Location**: Chicago, IL - Chicago, IL · **Position Type**: Full Time · **Salary Range**: Undisclosed · **Description** · Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes ...

  • The Key Corporation

    Client Success Manager

    1 week ago

    The Key Corporation Park Ridge, United States

    For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives a ...

  • Plageman Agency Inc

    Customer Success Manager

    1 week ago

    Plageman Agency Inc Park Ridge, United States

    Benefits: · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · Job Summary The Sales Specialist role markets, prospects, and ...

  • Plageman Agency Inc

    Customer Success Manager

    6 days ago

    Plageman Agency Inc Park Ridge, United States

    Job Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · Job Summary · The Sales Specialist role ma ...

  • FARE (restaurant)

    Catering Sales and Success Manager

    4 days ago

    FARE (restaurant) Chicago, United States

    About us: · FARE, a rapidly growing healthy fast-casual concept, is seeking a dynamic Catering Sales Manager to drive our sales in Chicago. · **Responsibilities**: · - Develop and execute sales strategies · - Build and nurture client relationships · - Generate leads, conduct tast ...

  • Equifax

    Customer Success Manager, Commercial

    1 week ago

    Equifax Park Ridge, United States

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. · For external candidates, this position has to sit in our Chicag ...

  • Google

    Customer Success Manager, Chrome Os

    1 week ago

    Google Chicago, United States

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience.- 6 years of experience in customer-facing and driving customer development programs. · - Experience managing customer organizational structures, developing technology programs, defining mileston ...

  • Coolab Foods, LLC

    Customer Success Manager

    4 days ago

    Coolab Foods, LLC Franklin Park, United States

    Job Description · Job DescriptionCooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While ...

  • American Income Life AO - Jesse Wong

    Client Success Manager

    1 week ago

    American Income Life AO - Jesse Wong Elk Grove Village, United States

    Job Description · Job DescriptionAbout Us: · At our company, we are dedicated to empowering our clients and exceeding their expectations. We're committed to innovation, excellence, and client-centricity. We believe in building strong partnerships and delivering unparalleled value ...

  • Right Choice Resources

    Customer Success Manager

    2 days ago

    Right Choice Resources Melrose Park, United States

    We are currently seeking a motivated and experienced Sales Service Representative to join our team based in Melrose Park, IL. · The base salary is $80,000-$100,000 plus bonus. · As a Customer Success Manager, you will play a crucial role in managing customer relationships, handli ...

  • Right Choice Resources

    Customer Success Manager

    4 days ago

    Right Choice Resources Melrose Park, United States

    We are currently seeking a motivated and experienced Sales Service Representative to join our team based in Melrose Park, IL. · The base salary is $80,000-$100,000 plus bonus. · As a Customer Success Manager, you will play a crucial role in managing customer relationships, hand ...

  • FM Global

    Consultant Engineer II, Central Illinois

    3 days ago

    FM Global Park Ridge, United States Full time

    FM Global is one of the world's largest risk management and industrial property insurance organizations. With over 50 office locations worldwide, FM Global provides specialized property protection to over one third of the FORTUNE 1000 companies as well as leading international co ...

  • Hueman PE Talent Solutions

    HR Generalist

    5 days ago

    Hueman PE Talent Solutions Park Ridge, United States

    Quatrro is searching for an experienced HR Generalist to support their clients within their Not-for-Profit division in Park Ridge, IL. This position is critical to success for our clients and is a hybrid role with an on-site requirement of approximately three days per week, four ...

  • Million Dollar Round Table

    Corporate Sponsorship Coordinator

    1 week ago

    Million Dollar Round Table Park Ridge, United States

    Million Dollar Round Table (MDRT), a growing Park Ridge global association, seeks a Corporate Sponsorship Coordinator. The Corporate Sponsorship Coordinator is an essential member of the Business Development team that executes MDRT's corporate sponsorship agreements with the worl ...