Customer Success Manager - Oakbrook Terrace, United States - Community Brands

Community Brands

Verified Company

Oakbrook Terrace, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
We are seeking a Customer Success Manager to join our growing team in our Oakbrook Terrace, Il. office

Position OverviewGiveSmart**Responsibilities & Qualifications:
A Day in the Life

Develop and maintain strong client relationship throughout the customer lifecycle
Continuous learning mindset (platform and tools) to become the SME
Share best practices and solutions with clients
Deliver excellent customer service, ensuring any concerns/complaints are dealt with and responded to with a sense of urgency and sincere desire to help
Lessons learned are identified and shared with the relevant teams
Engage with customer to promote software adoption and onboarding strategies
Provides renewal sales quotes and responds to requests for proposals
Develop new revenue through product and service upgrades
Manage all aspects of assigned book of business

We are looking for someone who brings

2 + years of customer success experience managing a book of business
Bachelors Degree or equivalent experience
The drive to find solutions using analytical and problem solving skills
2 + years of full cycle sales experience and related closing experience
Proven success with meeting/exceeding KPIs and Quotas
The ability to handle multiple priorities and deadlines simultaneously
Proficiency with Office 36
Microsoft Word, Excel, PowerPoint, Outlook
The highest level of professional communication (verbal and written)
Meticulous organization skills, documentation, and followup
A proven ability to build trusting and long term relationships
The ability and motivation to work independently as well as to work easily within a team.
The ability to thrive within a fastpaced, deadlinedriven environment
Strong client focus with exceptional collaborative and influencing skills
The ability to work in the Greater Chicago area office

We will consider it a bonus if you have:

Knowledge/experience working with our GiveSmart product

Total Rewards:
Accommodations

About Us

Community Brands leveling the playing field between forprofits and purposedriven organizations_

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive.

Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations.

Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live.

With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands.

Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things:

Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work.

We dream big and are motivated to help our customers use the technology we create to improve the world around us.

Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility

Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

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