- Develop and maintain strong client relationship throughout the customer lifecycle
- Continuous learning mindset - (platform and tools) to become the SME
- Share best practices and solutions with clients
- Deliver excellent customer service, ensuring any concerns/complaints are dealt with and responded to with a sense of urgency and sincere desire to help
- Lessons learned are identified and shared with the relevant teams
- Engage with customer to promote software adoption and onboarding strategies
- Provides renewal sales quotes and responds to requests for proposals
- Develop new revenue through product and service upgrades
- Manage all aspects of assigned book of business
-
Customer Success Manager
2 weeks ago
Community Brands Oakbrook Terrace, United StatesOverview: · We are seeking a Customer Success Manager to join our growing team in our Oakbrook Terrace, Il. office · **Position Overview**GiveSmart** · Responsibilities & Qualifications: · **A Day in the Life** · - Develop and maintain strong client relationship throughout the cu ...
-
Client Success Manager
4 days ago
ITSAVVY LLC Oak Brook, United States**Company Description** · - ITsavvy is a single-source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfo ...
-
Customer Success Manager
3 weeks ago
AvePoint Chicago, United States**About AvePoint**: · At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you · **About ...
-
Customer Success Manager
2 weeks ago
Resilience Chicago, United StatesAs a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers. You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and ...
-
Manager, Customer Success
3 weeks ago
Adyen Chicago, United States**This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...
-
Customer Success Manager
1 week ago
Salesforce Chicago, United StatesJob Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...
-
Customer Success Manager
2 weeks ago
Kastle Systems Chicago, United StatesOverview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologie ...
-
Customer Success Manager
1 week ago
Tegus Chicago, United StatesTegus is the leading market intelligence platform for key decision makers. We power some of the world's most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products ...
-
Customer Success Manager
3 weeks ago
Price f(x) AG Chicago, United States**Job Description**: · - Join our family at Pricefx, a **leading SaaS Pricing** (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to **stable employment**. We value flexibility and provide ho ...
-
Client Success Manager
2 weeks ago
Curana Health Chicago, United States**Job Details** · **Job Location**: Chicago, IL - Chicago, IL · **Position Type**: Full Time · **Salary Range**: Undisclosed · **Description** · Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes ...
-
Customer Success Manager
1 week ago
Community Brands Oakbrook Terrace, United StatesOverview · We are seeking a Customer Success Manager to join our growing team. Preference will be given if you can work in the Oakbrook Terrace, Il. office · Position Overview · A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exc ...
-
Customer Success Manager
6 days ago
The Claims Solution Oakbrook Terrace, United StatesCompany Description · We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. · Job Description · Managing ...
-
Customer Success Manager
3 days ago
Convr Schaumburg, United StatesCustomer Success Manager · **About Convr**:Commercial Insurance Carriers are falling short on delivering compelling customer experiences. Outdated business processes, inaccurate data and technologies are holding them back from elevating and delivering on better customer experienc ...
-
Client Success Manager
5 days ago
Kestrel Associates Chicago, United StatesOverview: · We are looking for a technically savvy customer success manager who can provide ongoing support to our clients and network with them. You will contribute to building relationships, implementing new programs that will help increase revenue potentials and minimize churn ...
-
Client Success Manager
1 week ago
WTW Chicago, United StatesAre you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a signifi ...
-
Client Success Manager
3 days ago
Expedia Group Chicago, United States**Client Success Manager (US - Contract)** · **Salary/Hourly Rate**: · $33 - $38 per hour · **Onsite/Remote**: · **Position Overview**: · This role resides within the Media Solutions Media Account Management team. The AM I's primary responsibility is leading the creative producti ...
-
Customer Success Manager
1 week ago
Sensirion Connected Solutions Chicago, United States**Area of activity**: Marketing & sales**Position**: Professionals**Location **:Chicago, USA · - Calculate route**Job notifications **:Receive notifications for similar positions.- · **Share**: · Build strong relationships with North American customers and monitor their experienc ...
-
Client Success Manager
4 days ago
SpotOn: Corporate Chicago, United StatesAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help ...
-
Success Plan Manager
1 week ago
RLDatix Chicago, United StatesEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Truste ...
-
Customer Success Manager
1 week ago
Chamberlain Group Oak Brook, United StatesIf you are a current Chamberlain Group employee, please click here to apply through your Workday account. · Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain,found in millions of homes, businesses, and communities worldw ...
Customer Success Manager - Oakbrook Terrace, United States - Community Brands
Description
OverviewWe are seeking a Customer Success Manager to join our growing team in our Oakbrook Terrace, Il. office
Position Overview
A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exceed/grow fundraising goals while maintaining on-time subscription renewals.
The right candidate will be able to understand customer needs and priorities to ensure adoption and maximize optimization of the year-round platform for fundraising campaigns.
In this role you will be the voice of the customer and an advocate to improve the product and processes to increase customer engagement and retention.
GiveSmartGiveSmart is a mobile bidding, fundraising, event management, and donor management software.
Our mission is to help nonprofits, schools, and foundations reach their fundraising goals while creating an engaging, exciting, and easy giving experience for their donors.
All. Year. Round. GiveSmart has helped our partners raise over $6 billion. Learn more atResponsibilities & Qualifications
A Day in the Life
2 + years of customer success experience managing a book of business
Bachelors Degree or equivalent experience
The drive to find solutions using analytical and problem solving skills
2 + years of full cycle sales experience and related closing experience
Proven success with meeting/exceeding KPIs and Quotas
The ability to handle multiple priorities and deadlines simultaneously
Proficiency with Office 36- Microsoft Word, Excel, PowerPoint, Outlook
A demonstrated ability to learn and understand basic office software applications
The highest level of professional communication (verbal and written)
Meticulous organization skills, documentation, and follow-up
A proven ability to build trusting and long term relationships
The ability and motivation to work independently as well as to work easily within a team.
The ability to thrive within a fast-paced, deadline-driven environment
Strong client focus with exceptional collaborative and influencing skills
The ability to work in the Greater Chicago area office
We will consider it a bonus if you have:
* experience
*Knowledge/experience working with our GiveSmart product
Total Rewards
Accommodations
Community Brands welcomes and encourages applications from people with disabilities.
Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.
About Us
Community Brands – leveling the playing field between for-profits and purpose-driven organizations
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive.
Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations.
Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live.
With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands.
Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.Why work here?
Good People, Doing Good Things : Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work.
We dream big and are motivated to help our customers use the technology we create to improve the world around us.
Medical, Dental & Vision Benefits401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility
Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.
#LI-SC1
#J-18808-Ljbffr
