Customer Success Manager - Chicago, United States - Price f(x) AG

Description

• Join our family at Pricefx, a
  leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-PriceQuote) vendor. Experiencing consistent annual growth, Pricefx remains committed to
  stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts
  outstanding customer reviews ranging from small companies to renowned names such as
  Michelin, Sonoco, Danone,
  Avery Dennison, and
  Bosch.
• With branches in 7 countries and over 30 nationalities, Pricefx is a
  genuinely international and
  diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.

• You take care of our Spanish speaking customers and help them make the best use of our pricing platform, now and in the future. You are the primary contact for our customers, the face, and the voice of Pricefx. You help our customers with onboarding, adoption, and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and viceversa.

• Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our company
• Gaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategy
• Developing and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Pricefx solutions
• Addressing concerns during and after implementation
• Being the first point of contact for the customer and our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing.
• Handling commercial escalations: commercial liaison postsale, during delivery and postimplementation
• Identifying the customer's risks in achieving their stated business goals and develop a risk mitigation plan
• Assisting Sales and Marketing by matching the best referrals & success stories
• Documenting businessvalue driven customer success stories and best practices
• Conducting online presentations, webinars and onsite meetings.
• Writing blog posts and newsletter content about the different ways our platform can be used.

• BS/BA degree preferred
• Consultative and analytical skills
• Ability to quickly understand our customers' various business models/markets
• Customer support and account management experience, preferably in highgrowth, softwareasservice (SaaS) environments
• Strong written and verbal communication skills
• Welldeveloped professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
• Enthusiasm for working with and directing crossdepartmental and crossfunctional teams to create improvements or solve issues
• Ability to work with mínimal or no supervision
• Ability to work in highpressure situations and navigate in an ambiguous environment
• Willingness and ability to travel as necessary to company/customer locations
• Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with implementation of Enterprise software

• Chicago, IL, or
  Remote Opportunity

• Fulltime employment
• Ability to travel domestically up to 30%, occasional international travel
• Spanish is required

• Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.
• We will support your home office setup with a monthly IT allowance. We prioritize worklife balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or inperson meetups and many social activities and challenges.

• We will give you the option of your own devices by providing a monthly
  $260IT allowance (laptop, mobile, and internet).
• We match your 401K contribution dollar for dollar up to
  4%, and your contributions are vested immediately.

• We have amazing healthcare coverage sponsored by the ADP platform.
• We offer
  12 weeks of
  100% paid maternity leave. ‹ ›
• Return to Pricefx