Customer Success Coordinator - Groton, United States - Community Brands

Community Brands Groton, United States

3 weeks ago

Full time

Description

Overview

We are seeking a Customer Success Coordinator (Hybrid) to join our growing team

YM Careers

YM Careers is the industry's most trusted career center platform for associations powering nearly 3,000 niche job boards that connect more than a million employers with tens of millions of association members and website users. Associations leverage the platform to provide a valuable member service, acquire and engage new members, and increase non-dues revenue. YM Careers is part of Community Brands, which offers an integrated set of solutions that help member-based organizations increase revenue, improve efficiency, and digitally engage members. Learn more at

Responsibilities & Qualifications

Position Summary

The Customer Success Coordinator develops relationships with clients through building trust, resolving issues, providing relevant information and being the support for the client. To be successful the Customer Success Coordinator will have a sincere desire to assist clients, drive to seek out solutions, and ability to learn all processes and software clients use.

*As a hybrid role, you must be located within commuting distance from Groton, CT and able to go to the office 2 days per week (Monday and Wednesday). During early onboarding - typically the first 1-2 months - you will go into the office 3-4 days to streamline training.*

A Day in the Life

Develop and maintain strong client relationship throughout the customer lifecycle
Basic knowledge of platform system and tools and ability to troubleshoot
Provide best practices to clients
Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
Lessons learned are identified and shared with the relevant teams
Engage with customer to promote software adoption and onboarding strategies
Assist in creating and updating documentation for internal team and external clients

We are looking for someone who brings

Experience:
- Able/willing to work in the Groton, CT office 2 days/week required
- 1+ year of related professional experience required
- Bachelor's degree and/or equivalent professional experience preferred
- SaaS industry or web support experience preferred
- Must have excellent analytical and problem solving skills
- Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
Computer/Technical:
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrate ability to learn and understand basic office software applications
- Salesforce and Zendesk experience is a plus
Other Skills:
- Excellent verbal and written communication, organization and follow up skills
- Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
- Ability to work effectively within a fast-paced, deadline-driven environment
- Strong client focus with exceptional collaborative and influencing skill

Total Rewards

Accommodations

Community Brands welcomes and encourages applications from people with disabilities. Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

About Us

Community Brands - leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility

Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

#LI-Hybrid

#LI-JF1

Customer Success Coordinator

3 weeks ago

Community Brands Groton, United States

Overview: · We are seeking a Customer Success Coordinator (Hybrid) to join our growing team · **YM Careers** · Responsibilities & Qualifications: · **Position Summary** · The Customer Success Coordinator develops relationships with clients through building trust, resolving issues ...
Customer Success Coordinator

2 weeks ago

Community Brands Groton, United States

Overview: · We are seeking a Customer Success Coordinator (Hybrid) to join our growing team · **YM Careers** · Responsibilities & Qualifications: · **Position Summary** · The Customer Success Coordinator develops relationships with clients through building trust, resolving issues ...
Customer Success Coordinator

1 week ago

MasterGraphics Inc Fitchburg, United States

MasterGraphics has provided innovative 2D and 3D print technology to the engineering, design and manufacturing community for over 75 years. We have an immediate opening for a **Customer Success Coordinator **who can successfully maneuver in a fast-paced team environment. · **PRIM ...
Customer Success Coordinator

2 days ago

allego Waltham, United States

SUMMARY/PURPOSE: · This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team. · Allego's Customer Success Coordinators are highly motivated and organized, extremely detail ...
Student Success Coordinator

4 days ago

Harvard University Cambridge, United States

**Job Summary** · The Student Success Coordinator plays a pivotal role in ensuring a positive and enriching experience for students enrolled at the Division of Continuing Education (DCE). · **Position Description** · Other duties and responsibilities: · - Organize the daily opera ...
Customer Success Coordinator

12 hours ago

allego Waltham, United States

Job Description · Job DescriptionSUMMARY/PURPOSE: · This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team. · Allego's Customer Success Coordinators are highly motivate ...
Customer Success Coordinator

1 week ago

SBLI Woburn, United States

SBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life insurance policyholders and partners. The ideal candidate will be an action-oriented, flex ...
Customer Success Coordinator

4 days ago

SBLI Woburn, United States

SBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life insurance policyholders and partners. The ideal candidate will be an action-oriented, flex ...
Customer Success Coordinator

1 week ago

Fire Equipment Inc Medford, United States

Job Description · Job DescriptionJob descriptionFire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industrie ...
Regional Vice President, Military Facilities

3 weeks ago

Balfour Beatty Investments - North America Groton, United States

**Who We Are** · Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. We provide the investment capability to deliver complex infrastructure projects. Over the past 15 years, Balfour Beatty Investments (formerly known as Balfour Beat ...
Performance and Process Improvement Representative

3 weeks ago

General Dynamics Electric Boat Groton, United States

Overview: · Tasks include: · - Driving and tracking the actions within the Directorate Performance Improvement Plan (PIP) · - Lead and coordinate proficiency assessment · - Assist management in the development of gap closure plans · - Lead a team of organizational representatives ...
Clinical Psychologist

3 weeks ago

Matrix Providers Groton, United States

**Experience the Matrix Providers Advantage.** · We strive to provide a framework of stability and structure for our Clinical Psychologists, where you will experience lower provider-to-patient ratios and fair, reliable schedules. · Matrix Providers is hiring a** Clinical Psycholo ...
Dispatch Security Officer

1 week ago

Securitas Inc. Groton, United States

**Security Operations Officer (Dispatcher)** · **Location**:Groton, CT · **Schedule**:Tuesday to Saturday 2pm - 10pm · **Pay**: $ Day Probation) · **Benefits + Perks**: Medical, Dental, Vision, Paid Vacation, Employee Discounts, Wellness and Financial Programs · **Security Operat ...
Workforce & Leadership Development Program

3 weeks ago

General Dynamics Electric Boat Groton, United States

Overview: · The Workforce & Leadership Development Programs Facilitator is an ambassador of the Electric Boat purpose and mission. At EB, facilitators have a tremendous opportunity to play a critical role by helping employees and leaders develop their skills and foster talent dev ...
Cyber Security Information Security Professional

3 weeks ago

Place USA Groton, United States

**Job Title: Cyber Security Information Security Professional (1493)** · **Location: Groton, Connecticut 06340** · **Job Duration: 06 Months contract to hire.** · **Work hours**: 8-5 M-F · **Must be able to be on-site daily, at either New London and Groton CT.** · **Required**: C ...
Substance Abuse Counselor

2 weeks ago

Spruce Health Pro INC Groton, United States

**Title**: Substance Abuse Counselor · **Specialty**: Counselor - Chemical Dependency · **Assignment**:Year long contract · **Location**: Groton, CT · **Shift**: 8hrs Days M-F (06:30-17:00) · **Responsibilities**: · - Assigned to the Substance Abuse Clinic. In addition, the HCWs ...
Family Life Specialist

18 hours ago

US Commander, Navy Installations Groton, United States

**Duties**: · Incumbent serves as a non-clinical consultant on a wide variety of work and family life issues and concerns. Interviews, assesses clients' needs and concerns, such as relocation, career resource development, deployment, and personal financial issues. Evaluates and i ...
Victim Advocate

4 days ago

US Commander, Navy Installations Groton, United States

**Duties**: · - You will serve as a Sexual Assault Prevention and Response (SAPR) Victim Advocate (VA), facilitating care and providing non-clinical support to adult victims of sexual assault and sexual harassment. · - You will assess safety concerns, inform victims of available ...
C-store Manager

5 days ago

Haffner's Groton, United States

: · **Title**:Convenience Store General Manager** · **About us**:_ Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety._ · - At Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a st ...
Information Security Analyst

2 days ago

Ramsoftsystems inc Groton, United States

**Job Title: Cyber Security Information Security Professional** · **Location (On-site, Remote, or Hybrid?): New London and Groton CT (onsite)** · **Contract Duration: Contract until 11/23/2024** · **Work Hours: 8-5 M-F** · **Required**: CISSP, CISM, DOD background and knowledge w ...