- Manage and address customer issues promptly and effectively, ensuring a high level of customer satisfaction.
- Handle chargebacks and work towards resolution, maintaining positive relationships with retail partners.
- Track shipping activities to provide accurate and up-to-date information to customers and internal teams.
- Manage inbound calls, responding to inquiries, providing product information, and addressing customer concerns.
- Discuss credit-related matters with customers and internal finance teams, ensuring accuracy and compliance.
- Utilize experience in speaking to buyers at Home Depot, Menard's, and Lowe's to strengthen relationships and drive business growth.
- Collaborate with the sales team to ensure a smooth and efficient order fulfillment process.
- Provide excellent customer service, building rapport with clients and acting as a key point of contact.
- Proven experience in Customer Success or similar role.
- Previous experience working with large retailers.
- Strong verbal and written communication skills, with the ability to interact professionally with customers and internal teams.
- Experience in managing customer issues, chargebacks, and shipping tracking.
- Ability to handle inbound calls efficiently and professionally.
- Familiarity with credit discussions and resolution processes.
- Proven experience in speaking to buyers and building strong relationships with key retail partners.
- Detail-oriented with excellent organizational and multitasking abilities.
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Customer Success Manager - Melrose Park, United States - Right Choice Resources
Description
We are currently seeking a motivated and experienced Sales Service Representative to join our team based in Melrose Park, IL.
The base salary is $80,000-$100,000 plus bonus.
As a Customer Success Manager, you will play a crucial role in managing customer relationships, handling inquiries, and ensuring seamless communication between our company and key retail partners, including Home Depot, Menards, and Lowe's.
Responsibilities:
Requirements:
