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Customer Success Manager
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Customer Success Manager - Melrose Park, United States - Right Choice Resources
Description
We are currently seeking a motivated and experienced Sales Service Representative to join our team based in Melrose Park, IL.
As a Customer Success Manager, you will play a crucial role in managing customer relationships, handling inquiries, and ensuring seamless communication between our company and key retail partners, including Home Depot, Menards, and Lowe's.
Responsibilities:
Manage and address customer issues promptly and effectively, ensuring a high level of customer satisfaction.
Handle chargebacks and work towards resolution, maintaining positive relationships with retail partners.
Track shipping activities to provide accurate and up-to-date information to customers and internal teams.
Manage inbound calls, responding to inquiries, providing product information, and addressing customer concerns.
Discuss credit-related matters with customers and internal finance teams, ensuring accuracy and compliance.
Utilize experience in speaking to buyers at Home Depot, Menard's, and Lowe's to strengthen relationships and drive business growth.
Collaborate with the sales team to ensure a smooth and efficient order fulfillment process.
Provide excellent customer service, building rapport with clients and acting as a key point of contact.
Requirements:
Proven experience in Customer Success or similar role.
Previous experience working with large retailers.
Strong verbal and written communication skills, with the ability to interact professionally with customers and internal teams.
Experience in managing customer issues, chargebacks, and shipping tracking.
Ability to handle inbound calls efficiently and professionally.
Familiarity with credit discussions and resolution processes.
Proven experience in speaking to buyers and building strong relationships with key retail partners.
Detail-oriented with excellent organizational and multitasking abilities.
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