- Facilitate Post-Sales Implementation program management by establishing implementation and deployment success criteria and helping customers develop a plan to achieve objectives and maximum solution value expectations
- Assess customer health by driving adoption, monitoring solution usage, resolution of reported issues and being the voice of the customer for future product roadmaps
- Act as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals
- Provide business insights through regular interaction and deep knowledge of the customer and Equifax business, while also educating clients on the business value of the solutions, the relationship and application of industry best practices
- Ability to travel occasionally (up to 25% of the time)
- Minimum 5 years experience in Customer Success Manager role or similar
- Proven success in relationship building type role, able to maintain relationships, negotiate and consult
- Proven track record in meeting sales objectives
- Bachelor's degree
- Experience on analytic-based projects
- Commercial data knowledge
- Experience using Salesforce and Google Suite
- Strong communication and interpersonal skills
Customer Success Manager, Commercial - Park Ridge, United States - Equifax
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Description
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
For external candidates, this position has to sit in our Chicago or Atlanta office and will be required to come into the office on Tuesdays, Wednesdays, and Thursdays.
A Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion. This role will be working with commercial clients. The book of business consists of high-touch, strategic accounts.
What you'll do
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference
Primary Location:
USA-Chicago/Park Ridge
USA-Atlanta-One-Atlantic-Center
Function:
Function - Sales and Account Management
Schedule:
Full time