Jobs
>
San Francisco

    Customer Experience Associate - San Francisco, United States - Osmind Inc.

    Osmind Inc.
    Osmind Inc. San Francisco, United States

    1 week ago

    Default job background
    Description

    ???? **Privacy Notice**

    **Customer Experience Associate**

    San Francisco, CA / Go-to-Market (GTM) / Full-time There are 22M+ Americans who suffer from treatment-resistant mental health conditions, meaning theyve failed two or more conventional treatments. Our mission is to further innovative mental health treatments (ranging from FDA-approved psychedelic medicines to neuromodulation to digital therapeutics to novel molecular approaches) for those patients who are suffering the most. We do this by empowering providers, improving patient care, and accelerating research. Our electronic medical records software is used by mental health doctors and their patients across the US. We analyze the data to help the doctors deliver better care and also offer insights to help research and development of new treatments that actually work.

    Backed by top-tier investors (e.g. General Catalyst, Future Ventures, Tiger Global, Y Combinator, Jerry Yang, Joshua Kushner, etc.), Osminds team consists of mission-driven experts from across tech and healthcare. We're a tight-knit group of intellectually rigorous, highly collaborative, deeply caring, and fun team members. We've been featured in publications such as and .

    The opportunity We are a funded Public Benefit Corporation (PBC) building something that actually moves the needle on the global mental health crisis. (See for an article our cofounder Jimmy wrote about PBCs.) We are looking for a mission-driven, compassionate Customer Experience Associate to join the team. This is an essential role - you help shape our long-term customer support function. This person will bring their problem-solving abilities, people skills, and hustle to help transform our organization as we grow our customer base and help more clinics and patients.

    In January 2022, this role will be in-person in San Francisco 3 days a week pending public health guidelines. We are not considering long-term remote candidates. + Play a crucial role in the customer support function

    + Respond to customer queries in a timely and accurate way via email, possibly phone and chat

    + Problem-solve customer issues and recommend optimal solutions. Work closely with Engineering team to resolve customer issues

    + Identify customer needs and help customers use specific features

    + Assist Customer Operations Lead with product feature releases and client outreach

    + Be the voice of the customer in helping our COO + Product Manager define our product roadmap based off customer feedback

    + Spearhead internal documentation and customer-facing support article creation

    + Give suggestions to improve processes and customer success as a whole

    **Preferred qualifications**

    + 1+ year in customer success or support role in the past

    + Understanding and passion for healthcare industry

    + Startup experience, preferably early-stage

    + Excellent verbal and written communication skills, including great email hygiene

    + Compassion and empathy, detail-oriented

    + Experience working in customer-facing role in the past (support, retail, etc.)

    + Experience working in the healthcare space dealing directly with providers and patients

    + Past support experience

    + Basic technical knowledge to be able to more effectively troubleshoot customer issues with our Engineering team

    + Familiarity with help desk software

    **Benefits**

    + Competitive salary and equity package

    + 100% employer contribution to healthcare insurance (medical, dental, vision) and 50% contribution for dependents.

    + 401K matching

    + Unlimited PTO

    + Flexible working hours to match your style. In-office in San Francisco (Potrero Hill) 2-3 days a week in 2022 pending public health guidelines

    + In-office perks: food and lunch, snacks and drinks, happy hours, etc.

    + Contribute to one of the most innovative areas of medicine: frontier neuropsychiatry.

    + Be part of an all-star team that is intellectually rigorous, highly collaborative, deeply caring, and likes to have fun.

    + Tremendous growth opportunity and autonomy given we're a high-growth startup.

    **What you'll do**

    **Nice to haves**

    Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills weve missed We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.

  • AAA

    Member Experience Associate

    1 week ago

    AAA Alameda, United States

    Member Experience Associate · We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovat ...

  • Cater2

    On-Site Experience Associate

    1 week ago

    Cater2 San Francisco, United States

    was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access to this amazing wealth of local gou ...

  • Withpersona

    Customer experience associate

    1 week ago

    Withpersona San Francisco, United States

    **Customer experience associate** · San Francisco / Customer Success Customer experience / Full time At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our ...

  • Longevitylist

    Customer Experience Associate

    1 week ago

    Longevitylist San Francisco, United States

    ** Customer Experience Associate** · Posted: September 26, 2021 · Elysium is seeking an exceptional individual to join the team as a Customer Experience Associate. At Elysium, our mission and goal is to solve the most challenging aspects of health. Join our team of exceptional ...

  • Osmind

    Customer Experience Associate

    1 week ago

    Osmind San Francisco, United States

    [Full Time] Customer Experience Associate at Osmind (United States) | BEAMSTART Jobs · Customer Experience Associate · Osmind United States · Date Posted · 01 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time ...

  • Benepass

    Customer Experience Associate

    6 days ago

    Benepass San Francisco, United States

    **Customer Experience Associate** · at Benepass Remote **Benepass** · **Who We Are** · Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility. · Benepass supports thousands of global employees in 30 c ...

  • industrious

    Member Experience Associate

    1 week ago

    industrious San Francisco, United States

    About the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a ...

  • Genuine-People

    Customer Experience Associate

    2 days ago

    Genuine-People San Francisco, United States

    Here at Genuine-, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. · The role consists of handling all aspects of the customer experience departmen ...

  • Genuine-People

    Customer Experience Associate

    1 week ago

    Genuine-People San Francisco, United States

    Here at Genuine-, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. · The role consists of handling all aspects of the customer experience departme ...

  • Genuine-People

    Customer Experience Associate

    5 days ago

    Genuine-People San Francisco, United States

    Here at Genuine-, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. · The role consists of handling all aspects of the customer experience departme ...

  • Discord

    Customer Experience Associate

    1 week ago

    Discord San Francisco, United States

    **Customer Experience Associate - AM** · **San Francisco, CA or Remote** · We're a group of Customer Experience superheroes here at Discord, and are looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic This ...

  • Short Story

    Client Experience Associate

    1 week ago

    Short Story San Francisco, United States

    Short Story is a brand that celebrates petiteness, boldness, and modern womanhood. Our culture is one that blends an obsession with data, passion for a truly better product, and a scrappy startup mentality. We've been recognized by Buzzfeed, WhoWhatWear, People, and rated the #1 ...

  • Osmind

    Customer Experience Associate

    7 hours ago

    Osmind San Francisco, United States

    [Full Time] Customer Experience Associate at Osmind (United States) | BEAMSTART Jobs · Customer Experience Associate · Osmind United States · Date Posted · 01 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Expe ...

  • Genuine-People

    Customer Experience Associate

    1 week ago

    Genuine-People San Francisco, United States

    Here at Genuine-, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. · The role consists of handling all aspects of the customer experience departme ...

  • Nourish Inc

    Customer Experience Associate

    1 week ago

    Nourish Inc San Francisco, United States

    [Full Time] Customer Experience Associate at Nourish (United States) | BEAMSTART Jobs · Customer Experience Associate · Nourish United States · Date Posted · 17 Dec, 2022 · Work Location · San Francisco, United States · Salary Offered · $50000 $75000 yearly · Job Type · F ...

  • Discord

    Developer Experience Associate

    6 days ago

    Discord San Francisco, United States

    We're a group of Developer Experience ninjas here at Discord, and we're looking for someone who is equally passionate about helping developers make incredible apps, bots, and activities for our users You'll use empathy and patience to help developers build for Discord one-on-one, ...

  • Nourish Inc

    Customer Experience Associate

    7 hours ago

    Nourish Inc San Francisco, United States

    [Full Time] Customer Experience Associate at Nourish (United States) | BEAMSTART Jobs · Customer Experience Associate · Nourish United States · Date Posted · 17 Dec, 2022 · Work Location · San Francisco, United States · Salary Offered · $50000 — $75000 yearly · Job Type · Full ...

  • Industrious

    Member Experience Associate

    4 days ago

    Industrious San Francisco, United States

    Job Description · Job DescriptionAbout the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our o ...

  • Cater2

    On-Site Experience Associate

    1 day ago

    Cater2 San Francisco, United States

    Job Description · Job Description was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access t ...

  • Weber Shandwick

    Senior Associate, Client Experience

    1 week ago

    Weber Shandwick San Francisco, United States

    Senior Associate, Client Experience · Weber Shandwick is looking for a talented client and media practitioner to join our enterprise technology practice. In this role, you will be responsible for thinking across channel and discipline to manage integrated engagements that are str ...