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    Developer Experience Associate - San Francisco, United States - Discord

    Discord
    Discord San Francisco, United States

    2 weeks ago

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    Description

    We're a group of Developer Experience ninjas here at Discord, and we're looking for someone who is equally passionate about helping developers make incredible apps, bots, and activities for our users You'll use empathy and patience to help developers build for Discord one-on-one, and you'll help create documentation for the next generation of Discord developers.


    Reporting to our Developer Experience Lead, you will directly support our communities and developers, listen to their feedback, and share these insights with other teams to help make the Discord experience the best that it can be. If you're looking for a supportive support team, join us


    What You'll Be Doing

    • Identify and provide daily solutions for our developer's issues with the help of our team
    • Can work collaboratively on solutions, communicate and share these experiences within our team
    • Translate technical speak and troubleshooting steps that even our grandmother would understand
    • Build and maintain effective internal relationships to help identify, report, and resolve issues quickly
    • Contribute to technical documentation to bolster the growth of Discord as a leading developer platform

    What You Should Have

    • A cover letter (This is mandatory.) Don't skip this one
    • Passion for supporting our users and developers with unwavering patience and empathy
    • Experience with debugging, finding solutions, and a penchant to analyze data
    • 1+ years of experience with troubleshooting API, SDK, and/or bot issues preferred
    • Working experience with programming languages, particularly JavaScript and Python
    • Commitment to diversity and inclusion

    Bonus Points

    • Experience working with and programming for the Discord API or other platform-specific APIs
    • Experience with game development, particularly using web tools like Canvas and WebGL
    • Familiarity with support ticketing applications and CRM tools (e.g. Zendesk, Freshdesk, Salesforce)
    • Multilingual

    The US base salary range for this full-time position is $77,000 to $83,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

    #LI-Hybrid #buildingbelonging #LI-KG1

    Benefits and Perks

    • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
    • Mental health resources and quarterly wellness stipends
    • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
    • Paid parental leave (plus fertility, adoption and other family planning benefits)
    • Flexible long-term work options (remote and hybrid)
    • Volunteer time off
    • A diverse slate of Employee Resource Groups
    • Plus commuter contributions and other perks for office-based employees

    About Us


    Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

    We're working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It's a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us

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