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    Customer Experience Associate - San Francisco, United States - Longevitylist

    Longevitylist
    Longevitylist San Francisco, United States

    1 week ago

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    Description

    ** Customer Experience Associate**

    Posted: September 26, 2021

    Elysium is seeking an exceptional individual to join the team as a Customer Experience Associate. At Elysium, our mission and goal is to solve the most challenging aspects of health. Join our team of exceptional scientists, doctors and researchers focused on solving the most challenging and important aspects of health. **Responsibilities:**

    Act as the face of Elysium to customers and other external stakeholders

    Deliver exceptional customer service through inbound phone, email and social media

    Strategize ways to improve our service, streamline our processes, and better serve our customers

    Conduct audits and analyze trends to better understand how we can improve the customer journey

    Think creatively about proactive methods of serving customers

    Channel customer insights to all areas of the business such as marketing, design, and product

    **What We're Looking For:**

    A science or customer experience background is a must.

    Youre full of energy, optimism, poise, adaptability, grit, and sincerity

    You are naturally curious and question the status quo in order to redefine whats possible

    You are solution-oriented: your job starts after a problem has been identified

    You are incredibly articulate - you love to write, read, and communicate with clarity

    You know how to read people and think creatively to achieve win-win outcomes

    You are all about follow-through. You match great intentions with great results

    You have a no task too small attitude, top-notch work ethic, and an entrepreneurial spirit

    **How you are benefited**

    **Competitive Salary**

    **High quality health insurance:** As an employee at Elysium youll be able to pick between several medical, dental, and vision plans. All choices include healthcare support, on-demand primary care, and virtual support.

    **Flexible vacation:** Hard work requires time off to rest and recharge. Elysium employees take vacation at their discretion (in consultation with their managers)

    **Monthly wellness reimbursement credit:** Can be used towards gym memberships, therapy, massages, yoga, etc.

    **Professional Development:** Team members are granted a stipend per year for continuing education expenses.

    **Kitchen fully stocked with snack options.**

    **Catered lunches on Fridays**

    **Team Outings**

    **Dog Friendly Office**

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