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    On-Site Experience Associate - San Francisco, United States - Cater2

    Cater2
    Cater2 San Francisco, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access to this amazing wealth of local gourmet food. We've set out on a mission to connect companies with the local food scene, to give them a better, more wholesome sense of the small businesses around them. We enable these relationships through a mix of technology and committed customer service. No longer are you only able to read about the hottest chefs and food startups while at work – we're bringing them into your offices and homes.

    stands for curated quality and variety, trusted service, and dead-simple ordering. At Cater2me, Your Catering is Our Business

    JOB SUMMARY

    Our On-Site Experience team is face-to-face with our clients each day, ensuring smooth delivery, set-up, and overall experience for them. As our Associate, you will be the main point of contact for our West Coast on-site team securing consistent daily coverage for all clients, ensuring a well-trained and highly motivated team, and jumping in on-site to support each day as needed.

    This is a hybrid position based out of our San Francisco office in the Financial District and is expected to work Monday through Friday from 8 am to 5 pm Pacific Time. This position will require regular travel to client sites around the Bay Area via public transportation or personal car (with mileage reimbursement).

    Compensation range $25 to $26 per hour.

    WHAT YOU'LL DO

    • Oversee all check-ins and schedules of our on-site team
    • Support on-site to cover call-outs, trials, and new business needs, with the occasional potential for multiple clients in a day
    • Proactively handle all daily issues that our On-Site Coordinators run into, working closely with the On-Site Experience Manager when large problems arise
    • Help to train new staff both virtually and at our client sites
    • Review all feedback daily and action feedback to necessary team members
    • Regularly review all client walkthroughs/dossiers for updated information and images
    • Oversee in-office inventory and perform supply and equipment drops at clients across the Bay Area as needed
    • Additional duties as assigned

    WHAT YOU'LL BRING TO THE TEAM

    • Flexible availability beyond normal work hours, as needed
    • Experience in leading team members and giving direction
    • Knowledge of scheduling large teams
    • Punctuality, self-motivation, and the ability to work skillfully under pressure
    • Strong communication skills and a tenacious personality
    • A positive attitude in all you do
    • Current Food Handler's Card and understanding of all food, health, and safety standards
    • Wherever permitted by applicable law, applicants must have received or be willing to receive the COVID-19 vaccine by the date of hire. All employees who interact with our clients/vendors/employees are required to be vaccinated.

    PHYSICAL REQUIREMENTS

    • This position may require the employee to remain stationary for long periods; or may also require the employee to frequently be lifting, moving around client sites, assembling/disassembling/transporting catering and office-related equipment- up to 50 pounds.
    • While on client sites, the employee may be required to wear a mask while handling food
    • Constantly operates a computer and other office productivity machinery such as a laminator, label maker, computer printer, and phone.
    • Constantly communicates and must be able to accurately exchange information with colleagues, clients, and vendors.
    • Must be located in or near San Francisco, South San Francisco, Daly City, or the Oakland/Berkeley/Emeryville area.

    What We Offer

    • Medical, dental, and vision insurance
    • Flexible PTO
    • Commuter benefits
    • Collaborative, inclusive, and friendly work culture
    • Opportunity to work on innovative and exciting projects
    • Diverse workforce with a chance to be a part of a team that is committed to continuous growth

    A Note to Candidates

    is an Equal Opportunity Employer. We do not unlawfully discriminate in employment opportunities or practices based on actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination),or any other characteristic protected by federal, state, or local law.

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