Amadou Bah

I’m Amadou and I specialize in ServiceNow Administration and SEO Marketing. I am a leader who excels in a fast-paced and cross-functional environment. My background has equipped me with the knowledge and skills to manage and deliver projects to the best of my ability. I have successfully managed various projects and teams, prioritizing stakeholder needs. I have used the ServiceNow platform to assist and support end users by identifying and resolving problems, resulting in implementing enhancements using third-party integrations bringing value and innovative ideas to stakeholders.

I was also able to drive hundreds of thousands of dollars through SEO organically to different eCommerce websites by conducting multiple SEO projects and strategies. Starting off with a general website audit, I am able to identify core technical issues within a website that harms its performance in the Google SERPs. Next, I conduct a Keyword research audit in order to find the best content topic ideas to be able to create content that the user will resonate with. Finally, I negotiate with high DA website link placements that would in turn increase the DA of the store the project revolved around.

What I excel in:

- ServiceNow Administration
- Jira
- Cross-Functional Collaboration
- Agile Methodology
- Sprint Planning
- Risk Assessment
- Scope Management
- Software Development Life Cycle
- Budget Management
- Knowledge Management
- Stakeholder Communication
- SEO Analysis
- SEO Auditing
- Keywords Research
- Content Writing
- Link Building

• Collaborate with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues.
• Help in developing ITSM roadmaps. Analyze and recommend emerging ITSM technologies that can add value while reducing risk.
• Creation and configuration and management of User Accounts, Groups & Roles.
• Working with SNOW SME to build and engineer solutions that add value to the ITSM team.
• Provide end-user technical support to resolve issues, answer questions, and provide additional training as needed.
• Control external system integrations as well as perform manual exports and imports as needed to support integrations.
• Use ServiceNow to achieve better ways of efficiently responding to incidents and managing problems.
• Experience in Implementation, design, development, documentation, deployment, and post-production support.
• Define technical specifications and solutions through the analysis of requirements.
• Configure, develop, and unit test new functionality or bugs on the ServiceNow platform incident response processes.
• In-depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including but not limited to Incident Management, Change Management, Problem Management, and Asset Management.

Graduated from Community College with an Associate's Degree in Computer Science