Customer Experience Associate - San Francisco, United States - Nourish Inc

Nourish Inc San Francisco, United States

6 hours ago

Description

[Full Time] Customer Experience Associate at Nourish (United States) | BEAMSTART Jobs

Customer Experience Associate

Nourish United States
Date Posted
17 Dec, 2022
Work Location
San Francisco, United States
Salary Offered
$50000 — $75000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
Learn more here
About Nourish

Nourish

is solving America's healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.
We launched one year ago and already have >50 dietitians and thousands of patients on the platform.

Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.

We have millions in revenue (up 5x in 2022), have partnered with national health insurance companies and provider groups, and have raised significant funding from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group.

Our angel investors include world-class healthcare founders from Rightway Health, Headway, Spring Health, Alto Pharmacy, and more.
About the Role

As a critical member of our CX team, you'll work to provide a world-class experience for Nourish patients and dietitians.

This means ensuring that all touch points our clients have with Nourish are delightful, both inside and outside of session.

It also means ensuring our dietitians are set up to succeed in delivering amazing healthcare to our clients.

You will be instrumental in executing Nourish's ambitious growth targets; you will support a critical function of the organization as Nourish scales its interactions with patients, dietitians, and insurance companies.

Key responsibilities
Help educate, encourage, and schedule prospective clients and ensure they are matched with a dietitian equipped to help them
Guide clients through a smooth onboarding system
Provide support outside of session to clients that have non-clinical questions
Be a partner to our dietitians and enable them to provide the highest quality care by owning non-clinical workflows
Identify areas for improvement in our existing workflows and propose solutions to work more efficiently

You will love this role if:
You're passionate about Nourish's mission.

You're interested in nutrition and are eager to be part of solving America's healthcare crisis.
You care deeply about client experience .

You want to ensure Nourish clients have a best-in-class experience, from the very first touchpoint they have with Nourish onwards.

You empathize with our clients and their desire (and often need) to get care.
You thrive in a fast-paced start-up environment . You are energized by a rapidly improving (and thus changing) environment.

Changes to processes and workflows don't stress you out — you see them as an opportunity to learn a new skill or improve a client experience.

You are detailed-oriented and organized . You understand that client experience has a lot of moving pieces and have tools & systems to stay organized. You get satisfaction out of ensuring nothing slips through the cracks.
You don't like to settle for 'good enough '.

You proactively identify areas for improvement within the client experience organization and suggest changes to our processes when you think they could be better.

We'd love to hear from you if:
You have

3+ years industry experience

in customer experience roles and are interested in early-stage startups.
You are

tech-savvy

and open to learning and using

new technologies .
You

thrive in a fast-moving environment

and are not intimidated by ambiguity or change.
You

enjoy new challenge s and jump in headfirst when facing an issue. You are able to adapt to the situation at hand and can be

flexible

in your approach when new circumstances arise.
You're comfortable working with a variety of team members (our internal team, our patients, etc.) and have

strong verbal & written communication skills .
You enjoy

proactively coming up with solutions

when you notice inefficiencies.
About Nourish

Telehealth dietitians covered by insurance

Company Size:
People

Year Founded:

2021

Country:
United States

Company Status:
Actively Hiring

Looking for Partners

Looking for Clients

Raising Funds

Share This Job
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