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    Desktop Support Technician - Los Angeles, CA, United States - Align Communications

    Align Communications
    Align Communications Los Angeles, CA, United States

    2 weeks ago

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    Description
    Is technology your passion? Were a group of tech-savvy professionals who are motivated by making an impact. We believe great communities lead to great companies.

    We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

    Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience.

    This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets.

    This person will work on a hybrid schedule at a client site in Century City, LA providing deskside IT support for Executives and VIPs.

    Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment.

    The Desktop Support Engineer will be based out of our Century City, LA location and would be required to work on-site one to two days a week.

    The days this person is not working on-site they would be able to work from home.
    This is a full-time position offering a competitive salary and comprehensive benefits
    Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations in Century City, LA
    Provide technical support for desktop-related and end user technical issues for key managed services client
    Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
    Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
    Install, upgrade and remove desktop applications / user workstations
    Inventory control of hardware and peripherals
    Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently
    A minimum of four years of desktop support / end user technical support experience
    Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
    Ideal candidate will have a Bachelors degree
    Previous experience with Hybrid & Cloud environments
    Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
    Familiarity with Active Directory & Group Policy
    Basic networking skills

    Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.

    Our professional services team, which includes Workplace Technology , Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support.

    Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

    Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades.

    Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

    We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

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