Desktop Support Technician - West Hollywood, United States - Trailer Park

Trailer Park

Verified Company

West Hollywood, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

TRAILER PARK GROUP
Trailer Park Group is a full-service agency specializing in content creation and entertainment marketing.

It is uniquely positioned to create, market, and distribute content for its diverse client portfolio of top entertainment studios and major brands by combining storytelling expertise with large-scale production resources.

With content creation at the center, we support our clients with strategy, creative, and the latest digital services.

_Please note that this is a first-tier help desk role. It is an on-site position requiring Monday through Friday in-office attendance at our Hollywood, California, location. Potential travel to our Woodland Hills location is required._
Trailer Park Group is hiring a Desktop Support Technician for our IT department. The role involves providing technical support to users in multiple locations, including software and hardware troubleshooting. Responsibilities also include collaborating with third-party vendors for additional support and installing, upgrading, and maintaining both PCs and Macs.

WHAT YOU WILL DO

Provide highquality hardware and software support to Trailer Park Group users across multiple offices.
Install, configure, and operate computer hardware and software at all levels.
Support activities include problem investigation, resolution, followup, continuous improvement, documentation, and ensuring compliance with company standards and guidelines regarding client hardware and software support.
Responsible for maintaining software and hardware inventory, licensing, and warranty coverage information.
This role is expected to be available for oncall duty according to a predefined schedule. This may include evenings, weekends, and holidays on a rotational basis.
Must be able to lift to 75 pounds as needed occasionally.

ABOUT YOU

2+ years of helpdesk or desktop support.
Strong skills with Mac and PC support.
Highly motivated, teamoriented, and excellent communication skills.
A great sense of humor.
Calmly operating within a fastpaced, actionpacked working environment.
Ability to work with internal customers and coworkers in a friendly and organized manner.
Entertainment experience is helpful.

OTHER NICE TO HAVES

Experience with Microsoft O365, Okta, JAMF, and Windows Active Directory.
Any scripting or programming qualifications or skills.
Experience at other trailer, print, gaming shops, or media advertising agencies

WORKING AT
TRAILER PARK GROUP
Great work is only possible with great people.

We want to find people who believe in our mission, vision, and values and feel inspired to grow while they're here.

OUR PEOPLE AND CULTURE

We strive to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.

It enables us to leverage different ideas and bring creativity and innovation to everything we do. We want Trailer Park Group to be one of the most rewarding places you will ever work.

WHAT WE OFFER:
Robust benefits program, Unlimited PTO, 401k with company match, Work Remotely, and many other perks.

PROFESSIONAL DEVELOPMENT
We believe there's always room to learn from entry-level employees to senior leaders.

We offer a best-in-class editor training program and opportunities to build new skills, develop as managers and leaders, and connect and grow through mentorship.

From on-the-job learning experiences to formal development programs, our staff have various opportunities to grow throughout their career.

At Trailer Park Group (Trailer Park, Art Machine, Mirada Studios, Mutiny, MXW, White Turtle Studios, Dark Burn Creative, and TPG Studios), we want to improve the state of our world.

Each of us is responsible for driving equality and inclusion in our communities and workplaces. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual and understand that inclusion is more than just diversity - it's about belonging. We celebrate that everyone is unique, which makes us so good at what we do. We pride ourselves on being a company that embraces difference and represents our global clients.

LI-Onsite