Onsite Support Technician for Msp - Culver City, United States - CloudStep

Description

CloudStep

We Step IT Up
Established in 1997, CloudStep is Southern California's most desired managed service provider.

Having served hundreds of clients to date, our goal is to empower small and medium-sized businesses and organizations to achieve success through technology.

How do we accomplish this? We immerse ourselves as a trusted insider in our clients' environments and are dedicated to providing superior support and service while paving the way for you to reach your goals.

Position Summary
The Onsite Support Technician role will produce raving fans by supporting our clients from all industries.

They will provide technical hardware, software, and network support in a high stress, fast paced environment through on site visits, as well as handle Help Desk tickets and requests.

Responsibilities

• Performing on site troubleshooting, maintenance, and hardware installations
• Answering incoming phone calls and service tickets and working them to resolution
• Following up with users to resolve issues in a timely manner
• Escalate tickets to senior analysts
• On boarding and off boarding users and workstations
• Server and workstation support including installing and updating software and troubleshooting errors
• Network troubleshooting
• Printer, phone, and scanner support
• Documenting resolutions and creating end user instructions

Education and Experience

• Bachelor's Degree or equivalent experience in MSP environment
• A+, Net+, Sec+, MCSE or other certifications preferred

Knowledge

• MSP Help Desk experience is a must
• Experience with ConnectWise Manage or similar PSA
• Experience with Datto or similar RMM
• Experience with ITGlue or similar
• Experience in on site visits with end users
• Experience in installing workstations and periphials along with cable management.
• Experience in installing network hardware in equipment racks.
• Microsoft Windows and Apple MacOS Operating Systems
• Apple iOS and Android Operating Systems
• Microsoft Office 365, Teams, OneDrive, SharePoint
• Multi Factor Authentication
• Microsoft Hyper-V, VMWare ESX
• Knowledge of VOIP systems
• Understanding of TCP/IP/DNS, DHCP, and VLANs

Pay:
From $30.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

Help Desk: 2 years (required)
Onsite Support: 2 years (required)


Ability to Relocate:

• Culver City, CA 90230: Relocate before starting work (required)

Work Location:
In person