Desktop Support Technician - Burbank, United States - TekwissenGroup

TekwissenGroup

Verified Company

Burbank, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Important Notes:

This is 12 months W2 contract position with possible extensions and contract to hire.
Driving: Yes, 30% of time, travel expenses will be covered /reimbursed by client.

Job Role/Duties:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and reimaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops and servers and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensure customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract

Pay:
$ $25.00 per hour

Experience: