Support Technician - Los Angeles, United States - AGBO

AGBO

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

***: As a Support Technician, you will be a central part of the IT teams that support software functions, data transfers and network connectivity for computer systems. You will support in overseeing the network as a whole, making routine improvements and updates to ensure the system can handle all networking tasks, and meet security requirements.

RESPONSIBILITIES:

Level 12 technical support assisting multiple affiliate or subsidiary companies.
Deploy/troubleshoot peripherals, printers, VoIP phones, computers and mobile devices.
Troubleshoot and setup conference room software/hardware.
Assist with set up and troubleshooting of AV for meetings.
Executive level IT Support handling support needs of all C suite executives.
Assist with production IT Support as needed.
Provide individual instruction and/or training to users on new or updated technology.
In collaboration with the IT team and thirdparty vendor, creates instruction manuals, cheat sheets, general reports and other related materials.
Performs routine technical assistance and maintenance duties.
Responsible for triage, tracking and escalation of all IT requests.
Help to troubleshoot any networking issues in collaboration with thirdparty IT vendor.
Set up and maintain asset system to assist VP of Ops with tracking inventory levels of equipment and IT materials; performs data entry and maintenance of records/system.
Assist with the implementation, improvements and deployment of IT projects and research.
Actively collaborate among members of the IT and Operations teams and crossfunctionally with other departments.
Attend and actively participate in any staff, IT, Operations or Creative (where necessary) meetings.

REQUIRED QUALIFICATIONS:

Bachelor's degree.
35 years of experience in an IT support environment, preferably in a VFX or Animation studio.
Knowledge of Cisco, Meraki, switches.
Knowledge of current technological developments/trends in area of focus.
Ability to set up/configure shared storage, VPN, Firewall, etc.
Records maintenance skills.
Ability to provide direction to staff to resolve technological issues.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve basic computer problems.

The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent to this position.

This is a hybrid / Los Angeles based role.