Jobs
>
Rockford

    Guest Services Manager - Rockford, United States - UW Health in Northern Illinois

    UW Health in Northern Illinois
    UW Health in Northern Illinois Rockford, United States

    3 days ago

    Default job background
    Description
    POSITION SUMMARY:

    The Manager, Guest Services for the UW Health Northern Illinois Volunteer Services, Escorts and Valet supports the execution of strategic goals and objectives for Volunteer Services, Escorts and Valet. Under the direction of the Senior Director of Quality and Patient Experience, the manager is involved in overall program management to include system management and maintenance, identification of opportunities for improvement, providing coaching and education to support volunteer processes, escort and valet services, implementing innovative strategies that promote delivering a remarkable experience, and serves as a liaison between UW Health Northern Illinois and external partners to develop partnerships and best practices.

    The position's major responsibility is to lead the development, successful implementation, and ongoing operations of volunteer services programs, escort services and valet across UW Health Northern Illinois to enhance the patient experience. The Manager will accomplish this by ensuring the successful implementation of processes, financial management, operations, and human resource optimization.

    The Manager forges strategic partnerships with UW Health Northern Illinois department leaders, community leaders, and organizations to position the volunteer services program as the region's preferred volunteer program in healthcare. This includes the implementation and advancement of current and new programs, relationships across the system, and community partnerships.

    EDUCATION/TRAINING:

    Minimum:
    • Bachelor's degree in Business Administration or related field.
    Preferred:
    • Master's degree in Business Administration, Healthcare Administration, Nursing or related field.
    LICENSURE/CERTIFICATION:

    Minimum:
    • Valid driver's license in the person's state of residence.
    Preferred:
    • N/A
    EXPERIENCE:

    Minimum:
    • Two (2) years' experience working in healthcare environment.
    • Two (2) years' experience in volunteer activities and/or developing and sustaining programs.
    Preferred:
    • Three (3) years of experience managing volunteer activities in a health care environment.
    • Three (3) years' experience in supervisory or management role
    REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
    • Excellent communication and interpersonal skills, including the ability to negotiate and resolve conflicts and build teams
    • Demonstrated creativity and flexibility
    • Ability to work collaboratively across UW Health Northern Illinois entities and disciplines.
    • Demonstrated commitment to patient centered care.
      • Ability to function independently and deal with multiple, simultaneous projects.
      • Effective leadership abilities:
      • Ability to implement change in a positive, sensitive, and forward-thinking manner
      • Developing goals and objectives and establishing priorities.
      • Inspires confidence, appropriate risk taking and achievement of high standards.
      • Self-starter with a willingness to try new ideas.
      • Positive, can-do attitude coupled with a sense of urgency.
      • Good judgment and ability to act decisively at the right time.
      • Ability to ensure a high level of customer satisfaction including volunteers, employees, patients, visitors, providers, and external stakeholders.
    • Sensitivity to issues of diversity and demonstrates cultural competence.
    Our Commitment to Diversity, Equity, and Inclusion

    UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
  • JX Enterprises

    Service Manager

    1 week ago

    JX Enterprises Rockford, United States

    ** Service Manager** · **Job Category****:** Service Management **Requisition Number****:** SERVI02952 Showing 1 location **Job Details** · **Description** · The Service Manager directs, coordinates and supervises the Service Department. Additional responsibilities include: ma ...

  • Horizon Group

    Service Management

    2 weeks ago

    Horizon Group Kirkland, IL, United States Freelance

    From hardworking production worker to executive level; your customers are diverse and have individual needs. As a service employee (m/f/d), you can expect a varied job in the daily interaction with strangers in the service and kitchen area, where you can make your guests happy wi ...

  • Orion Innovations

    Service Manager in

    2 weeks ago

    Orion Innovations Clinton, WI, United States Freelance

    **Fresh, enjoyable, uncomplicated - that's tibits. Become part of our tibits family at the Alnatura Campus in Darmstadt.** · - Our daily goal is to delight our guests with delicious, vegetarian and vegan food and drinks in organic quality. · You are an attentive and warm-hearted ...

  • SwedishAmerican

    Guest Services Manager

    6 days ago

    SwedishAmerican Rockford, United States

    POSITION SUMMARY: The Manager, Guest Services for the UW Health Northern Illinois Volunteer Services, Escorts and Valet supports the execution of strategic goals and objectives for Volunteer Services, Escorts and Valet.# Under the direction of the Senior Director of Quality and P ...

  • UW Health in Northern Illinois

    Guest Services Manager

    4 days ago

    UW Health in Northern Illinois Rockford, United States

    POSITION SUMMARY: · The Manager, Guest Services for the UW Health Northern Illinois Volunteer Services, Escorts and Valet supports the execution of strategic goals and objectives for Volunteer Services, Escorts and Valet. Under the direction of the Senior Director of Quality and ...

  • Youth Services Network, Inc.

    Ccbys Case Manager

    1 week ago

    Youth Services Network, Inc. Rockford, United States

    **YOUTH SERVICES NETWORK, INC.** · **Job Posting for Comprehensive Community Based Youth Services Case Manager** · The Comprehensive Community-Based Youth Services (CCBYS) Case Manager is a full-time position to provide direct services at home and in the community to individuals ...

  • Mercyhealth

    Manager of Inpatient Nursing

    3 days ago

    Mercyhealth Rockford, United States

    Overview: · The Manager of Nursing will have multiple areas of responsibility or multiple nursing units, or may have a complex area of focus or be involved in clinical program development and operations. This position has 24/7 accountability. The Manager will therefore must have ...

  • Legacy Varin Property Management, LLC

    Property Manager

    10 hours ago

    Legacy Varin Property Management, LLC Rockford, United States

    We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at **LV Property Management, LLC**, our portfolio features a wide range of options. Our properties may be diverse, but one thing is uniform: every community provides the unpa ...

  • GardaWorld Security Security Services US

    Account Manager

    1 week ago

    GardaWorld Security Security Services US Rockford, United States

    **JOB SNAPSHOT** · **Job Title: Account Manager - Security** · **Location: Rockford, IL** · **Environment: Office and Field** · **Pay Rate: $62,400/ year** · **Bonus - $1500 retention bonus - this would be a full pay out upon 90 days of continued employment.** · **Who is GardaWor ...

  • Ingersoll Machine Tools Inc

    Parts - Service Logistics Specialist

    1 week ago

    Ingersoll Machine Tools Inc Rockford, United States

    **Position**: · - Parts & Service Logistics Specialist · **Reporting**: · - Sr. Manager of Operations · **Department**: · - Service · **Summary**: · - To support the Customer Service and Spare Parts department by providing professional and timely responses to our internal and ext ...

  • Sevita

    Program Director Rockford

    1 week ago

    Sevita Rockford, United States

    **Explore Numerous Nearby Locations for Your Convenience** · **DISCOVER CAREERS, WELL LIVED. **Our mission at Sevita is to create a world where every person has the right to live well. As a Caregiver, you'll provide assistance and strategies to the individuals we serve to help th ...

  • Health Conservation Incorporated

    Scheduling Coordinator

    3 days ago

    Health Conservation Incorporated Rockford, United States

    **Scheduling Specialist - Health Conservation, Inc.** · **Rockford, Illinois** · HCI is a national provider of mobile occupational health screening services to corporations across the United States. · **Job Summary** · This position's primary responsibility is to schedule an annu ...

  • Piranha Fabrication

    Customer Service Representative

    4 days ago

    Piranha Fabrication Rockford, United States

    **Customer Service Representative** · **JOB DESCRIPTION**: · Mega Fabrication, Inc. dba Piranha is seeking a Customer Service Representative at our Rockford, IL office. This is a full-time position with responsibilities as outlined below. · **POSITION RESPONSIBILITIES**: · - Veri ...

  • Hard Rock International (USA), Inc.

    Manager - Banquet Sales

    1 week ago

    Hard Rock International (USA), Inc. Rockford, United States

    Overview: · ***: · Under the direction of the Director - Entertainment & Banquets, the Manager of Banquets manages all operational aspects of meetings and events for the property and directs the overall execution, including all related management functions to ensure a positive gu ...

  • Mary's Market

    General Manager

    4 days ago

    Mary's Market Rockford, United States

    **Job Title**: General Manager · **Summary** · The General Manager is responsible for delivering revenues and profits by managing daily operations of Marys Market and providing an appealing environment with friendly customer service and ensuring guest satisfaction with their dini ...

  • Mercyhealth

    Patient Access Specialist

    10 hours ago

    Mercyhealth Rockford, United States

    Overview: · - Patient Access Specialist, Days, Rockford, 80 Hrs / 2 wks · - Location: Rockton Ave Campus; Rockford, IL · - Hybrid and flexible work schedule opportunities available after probationary period. · Responsible for correctly prioritizing and completing all steps of the ...

  • Rosecrance Inc.

    Housing Unit Clerk

    1 week ago

    Rosecrance Inc. Rockford, United States

    **Let's change lives together**.** · **Join a purpose-driven community of champions.** · **Position Purpose**: · The Housing Unit Clerk position has the focus of entering data into the Homeless Management Information System (HMIS) data system as provided by the Projects for Assis ...

  • Remedies Renewing Lives

    Paip Coordinator

    1 week ago

    Remedies Renewing Lives Rockford, United States

    **JOB TITLE**: PAIP COORDINATOR · I**MMEDIATE SUPERVISOR**: PAIP MANAGER · **CLASSIFICATION**: NON-EXEMPT · **POSTION SUMMARY**: · Along with PAIP Manager and other PAIP staff, plans PAIP group lessons in line with curriculum, and co-facilitates PAIP groups with persons who use v ...

  • Comprehensive Community Solutions, Inc.

    Program Director

    4 days ago

    Comprehensive Community Solutions, Inc. Rockford, United States

    Seeking experienced manager to provide overall organization, management and staff supervision of the YouthBuild Rockford/AmeriCorps program, under the direct supervision of the Director of Workforce Development; to manage daily program operations; to facilitate coordination and t ...

  • Flos Collection MI LLC

    Bartender

    6 days ago

    Flos Collection MI LLC Rockford, United States

    Provide timely, accurate and friendly service while preparing the highest quality beverages for our guests in accordance with company recipes and guidelines. You will also maintain a clean, sanitary, and safe work area in a fast paced environment, while providing superior guest s ...