Manager - Banquet Sales - Rockford, United States - Hard Rock International (USA), Inc.
Description
Overview:
***: Under the direction of the Director - Entertainment & Banquets, the Manager of Banquets manages all operational aspects of meetings and events for the property and directs the overall execution, including all related management functions to ensure a positive guest experience; acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews, and analyzes reports.
Responsibilities:
ESSENTIAL FUNCTIONS:
- (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)_
- Organize and execute booked meetings and events in all event space, manage decor for the property and guests, both internal and external.
- Lead the Banquet team, ensure that all payroll, schedules, and reports are completed in a timely manner.
- Leads by example, creating an environment focused on hospitality, service, and product quality.
- Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
- Implements and conducts training classes and evaluation programs.
- Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
- Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, F & B Meetings and Pre-Convention Meetings.
- Ensures guest service according to established standard of quality.
- Implements inventory and ordering processes monthly, keeps departmental labor cost on an acceptable level.
- Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
- Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
- Continuously maintain visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
- Order supplies, linens, uniforms, and outside purchases.
- Prepare and adhere to monthly budget and monthly payroll forecast.
- Advises staff of and adheres to established Hard Rock policies, food and beverage policies, labor regulations and liquor laws.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe, hazardfree work environment within area of responsibility.
- Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
- Recommends to senior management operational enhancements that support initiatives and promote excellence.
- Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values.
- Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
- Responsible for cleaning and sanitizing work and public spaces.
- Perform other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
- Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
- (Related education and experience may be interchangeable on a year for year basis)_
Requires a BS/BA degree in related field, and at least seven (7) years of management experience in the hospitality, entertainment, and/or food and beverage industry preferred.
ADDITIONAL REQUIREMENTS:
(Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be twentyone (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Proof of authorization/eligibility to work in the United States.
- Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
- Ability to sustain a high level of confidentiality and professionalism.
- Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
- Prior experience opening new properties/outlets strongly preferred.
Additional Details:
KNOWLEDGE OF:
- Pertinent federal, state, and local laws, codes, and regulations.
- Management of a highvolume restaurant, bar, or similar business.
- Standard safety and sanitation practices for food and beverage service.
- Applicable computer systems.
- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
- Service, se
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