General Manager - Rockford, United States - Mary's Market
Description
Job Title:
General Manager
Summary
The General Manager is responsible for delivering revenues and profits by managing daily operations of Marys Market and providing an appealing environment with friendly customer service and ensuring guest satisfaction with their dining experience.
Serve as a liaison to promote Marys Market vision by continuously providing leadership and direction for the entire Marys Market team.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide ongoing training for all staff including 1st assistants, service staff, bussers, shift managers and counter staff. Ongoing training requires minimum of one meeting per month to enhance selling techniques & improve standard operating procedures. Establish performance expectations and conduct performance reviews biannually. Conduct monthly sales incentives for the staff to promote sales
- Set operating goals and objectives annually due January 1st of every year
- Organize and monitor staff schedules
- Responsible for ensuring appropriate Food handling policies are in place Winnebago County Health Department
- Responsible for making sure alcohol policies and procedures are followed and that all staff is trained. Also, makes sure all records and licenses are up to date to ensure Marys Market is in compliance with the law
- Deliver accurate and consistent inhouse invoicing and accounting reporting. These are to be completed in a timely and consistent fashion. This includes weekly sales reports, invoicing, and daily deposit spread sheets. Ensure daily bank deposits are accurate and made on time
- Control expenses such as payroll, food costs, maintenance, capital expenditures, and utilities when possible
- Supervise portion control and quantities of food and beverage preparation to minimize waste and ensure that all food and beverage items are paid for or accounted for according to the Marys Market handbook. Document and take corrective action for any misconduct
- Ensure positive guest experience in all areas. This is handled in such a way that maximizes damage control and creates opportunity to retain future business by exceeding the customers expectations through the process
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured
- Ensure that proper security procedures are in place to protect employees, guests and company assets
- Keep Director of Cafe Operations promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action
- Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
- Manage the maintenance and upkeep of store. This includes daily, weekly and monthly cleaning projects and maintaining a system of preventative maintenance to help control long run costs of expensive equipment repairs. In the event of a needed repair, contact an approved vendor to come in a timely fashion
- Performs other duties and responsibilities as required or requested
Supervisory Responsibilities
Manages subordinate supervisors who supervise the restaurant staff. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises fifty nonsupervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Competent in required job skills and knowledge; keeps abreast of current developments; requires mínimal supervision;
- Identifies and resolves problems in a timely manner; uses reason even when dealing with emotional topics.
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; Promotes customer focus among staff.
- Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to coworkers; works actively to resolve conflicts.
- Speaks clearly and persuasively in positive or negative situations; responds well to questions
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