Customer Service Representative - Rockford, United States - Piranha Fabrication
4 weeks ago
Description
Customer Service Representative
JOB DESCRIPTION:
Mega Fabrication, Inc. dba Piranha is seeking a Customer Service Representative at our Rockford, IL office. This is a full-time position with responsibilities as outlined below.
POSITION RESPONSIBILITIES:
- Verify account information, products needed, shipping and payment methods to accurately enter and manage orders
- Follow up with customers regarding leadtime, and other changes or delays
- Provide quality service to both internal and external customers.
- Resolve customer complaints while working with technical service and other managers
- Work with production control, purchasing, warehouse and accounting personnel as necessary
- Assist with obtaining quotes for aged items
- Investigate exchanges or Return Merchandise Authorizations, while verifying legitimacy of customer claims
- Investigate and report late shipment reasons
- Other duties as assigned
POSITION RESPONSIBILITIES:
- Utilize equipment manuals and Syteline to assist customers in identifying required parts
- Become an expert user of Syteline (ERP system) and Cisco phone system
- Effective use of Microsoft Office
- Outlook, Excel, etc.
- Great attitude, strong work ethic and flexible team player
- Effective time management and ability to multitask
- Problem resolution skills
- Basic math skills
- Must be able to work in a fastpaced environment
- Ability to take direction/ work under limited supervision and take ownership of task
VALUABLE EXPERIENCE / EDUCATION:
- High School Diploma or GED required
- Strong analytical, organizational and auditing skills required
- Previous experience in a manufacturing environment preferred
- Ability to access a computer for up to four hours continuously
- Demonstrated Leadership
COMPANY OVERVIEW:
REPORTS TO:
Manager of Engineering, Technical Services, and Customer Service
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
Work Location:
In person
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