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    Senior Banquet Event Manager - New York, United States - Pier Sixty

    Pier Sixty
    Pier Sixty New York, United States

    2 weeks ago

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    Description
    Job Summary: Partner with the Director of Banquets to supervise and lead a large Banquet service team with special focus on food and beverage quality, service excellence, and customer satisfaction.

    Compensation: Salary $95k to $105k Annually

    Essential Duties and Responsibilities:
    • Support the Director of Banquets in administering Banquet, Catering Events, and Guest Service Departments to meet operational needs.
    • Communicate, assign, and delegate responsibilities to team members, conducting performance reviews and providing guidance.
    • Assist in organizing monthly Banquet Department and seasonal kick-off meetings.
    • Develop and maintain service guidelines, covering training, operations, standards, and event set-up.
    • Attend and prepare for various meetings, including menu, BEO, and team member meetings.
    • Aid the Director in preparing reports for forecast, budget, and cost controls.
    • Demonstrate comprehensive knowledge of F&B operations, service standards, and guest relations.
    • Collaborate in hiring, training, and supervising banquet servers, ensuring policy compliance.
    • Act as a liaison between clients and Pier Sixty during event set-ups.
    • Manage administrative tasks, including payroll, employee files, and staff manuals.
    • Run and coordinate events, meeting with clients, presenting at BEO Meetings, and overseeing operations.
    • Effectively lead and mentor staff, maintaining open communication.
    • Utilize a golf cart for transportation (requires a valid driver's license).
    • Keep the work area clean and organized.
    • Attend scheduled meetings and training sessions.
    • Assist in coaching, counseling, and disciplinary actions.
    Skills & Requirements
    Required Qualifications, Skills and Abilities
    • College graduation or equivalent education and experience combination.
    • Minimum five years' experience in banquet/catering/event management preferred. Hospitalityexperience required.
    • Substantial operations leadership experience, preferably 5 years or more (3 years required).
    • Ability to effectively process and disseminate information.
    • Proficient in designing functional floor plans and understanding guest flow and room utilization.
    • Strong organizational skills, multitasking ability, and coordination of all event aspects.
    • Effective communication with team members, management, clients, and vendors.
    • Ability to work independently, problem-solve, prioritize work, and meet deadlines.
    • Proficient in English language reading, writing, and speaking. Excellent verbal and listening skills.
    • Delegation, project management, and priority establishment skills.
    • Effective handling of high-pressure situations and resource constraints.
    • Leadership skills to lead a team of professionals.
    • Ability to deal effectively with customers, diffuse conflicts, and comprehend written materials.
    • Conceptual understanding and operation of electronic devices
    • Strong interpersonal skills for overall guest satisfaction.
    • Positive attitude towards service, teamwork, and going above and beyond.
    • Quick response and strong problem-solving skills.
    • Excellent telephone communication with a warm, friendly, and cheerful voice.
    • Flexible schedule to accommodate business levels.
    • If a driver's license is acquired, must ensure safe driving, adhere to annual background checks, and transport individuals and products safely.
    Physical Requirements:
    • Ability to perform the essential job functions safely and successfully, including meeting productivity standards.
    • Ability to maintain regular, punctual attendance.
    • Ability to lift, carry, load, unload, push, pull up to 20lbs.
    • Must be able to talk, listen and speak clearly.
    • Ability to sit, stand, bend, stoop on a consistent basis.
    • Sufficient manual dexterity in hands to lift, push, pull, hold, type, and reach for supplies.
    Other Responsibilities:
    • Maintain professional appearance and behavior when in contact with guests and team members.
    • Know and follow all Pier Sixty emergency, safety, and health procedures.
    • Knowledge of all applicable federal, state, and local health and safety regulations.
    • Follow Policies and Procedures in training manuals and Team Member handbook.
    Qualifications
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