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- Respond to technical emails promptly, providing accurate troubleshooting steps and solutions to customers.
- Perform hands-on troubleshooting and basic repairs of electronic products, including disassembly and reassembly.
- Collaborate with cross-functional teams to ensure timely resolution of technical issues and customer inquiries.
- Maintain accurate records of customer interactions, technical solutions provided, and repair activities.
- Continuously update knowledge and skills related to electronic products and troubleshooting techniques.
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- Previous experience in appliance repair or a similar field is preferred.
- Basic communication skills in English or Chinese; bilingual candidates are highly preferred.
- Ability to work effectively in a fast-paced environment, independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Excellent customer service skills with a focus on delivering high-quality technical support.
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Technical Support Specialist - Monterey Park, United States - Identified Talent Solutions
Description
Job Description
Job DescriptionJob Title: Technical Support Specialist
Industry: Consumer Electronics
Location: Greater Los Angeles Area, Onsite
Overview: The Technical Support Specialist will join a progressive and thriving consumer electronics brand, dedicated to building an international presence from a new Los Angeles office. Committed to innovation and quality, the team specializes in designing and manufacturing cutting-edge electronic products such as EV Chargers, Scanners and E-Bikes. As the team expands operations and reach, they will add a Technical Support Specialist to join a dynamic team. This role offers an exciting opportunity to be part of a growing company at the forefront of technological advancement.
Responsibilities:
Requirements:
Salary: $20-$25 per hour, negotiable based on experience and qualifications.
Location: the Technical Support Specialist will be based onsite in an office close to the South Pasadena area.
This role offers an exciting opportunity to join a dynamic team in a growing company, where you can utilize your technical skills to provide exceptional support to customers and contribute to the success of our products.
