Cruise Specialist/customer Support - Pasadena, United States - Wilhelmsen

Wilhelmsen

Verified Company

Pasadena, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service is seeking a Cruise Business Facilitator in our Pasadena office.

As part of a specialist cruise team, you will be offering our products and services to the Cruise segment on a global basis.

From receipt of enquiry through to final delivery you will be the customer's main point of contact, advising customers on which products to buy when, where, why, and how.

Along with facilitating the cross-site movements of stock to meet demand.

This role will involve a variety of different skill sets including Customer Service, Sales, Supply Chain & Administration as you strive to provide the very best customer experience to our key customers.

To be successful in this position, you will need to be flexible, a team player, and need to be comfortable working in a fast-paced environment.

Why Should You Apply?
Fun and diverse workplace
Competitive pay and benefits package
Generous paid time off
Great opportunities for advancement

Main responsibilities

Receive, interpret, respond and process customer requests as per agreed KPI's
Advise and support customers on what to buy, where to buy, why to buy and how to buy from
WSS MP through good commercial and technical guidance
Proactively follow up enquiries and RFQs and capture sales opportunities through planned quote follow up
Identify and actively pursue sales and order building opportunities
Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in the most efficient way
Actively promote sales campaigns, promotions and initiatives to customers.
Work closely with the customers, understanding their needs and supporting their requirements related to the total
WSS customer offer
Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests
Be an active member of the Sales team for the respective account portfolio and keep all parties updated.
Handle warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures
Follow up complaints/noncompliances through the improvement/complaint system in place
Provide input and feedback on stocking requirements to the Supply Chain team for the Cruise fleets in advance.
Reviewing and streamlining of upcoming deliveries
Take an active role in the management of the customer agreements
Ensure there is continuous communication on the availability and leads times of products with the customer, Transport & the warehouse on North American port deliveries
Process orders/shipments:
Order & facilitate movements of all nonavailable items from the North American sites or Rotterdam to meet demand
Update ETA for incoming orders
Provide complete and updated information to warehouse concerning time and place of delivery

Accountabilities

This position will be measured against:

Sales growth
Average order value
Quote hit rate
Quote follow up
Customer satisfaction
Other agreed KPI's
Accountable for responsiveness in line with set standards
Accountable for timely delivery
Accountable for correct delivery

Key KPIs

Responsiveness in line with standards
On time delivery
Communication with other functions

Additional preferences

Excellent telephone sales skills
Good analytical skills and attention to detail
Ability to communicate on all levels
Enthusiasm for learning
Interest/experience in the shipping industry and marine products
Logistics experience

Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary will be commensurate with the applicant's experience and requirements expressed in the job description.

Compensation range depending on experience $20.00-$22.50 hourly.

WSS

Pay:
$22.50 per hour

Expected hours: 40 per week

Experience level: