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Support Specialist, Ar
3 days ago
Savista Raleigh, United StatesHere at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services ...
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Senior Software Support Specialist
1 week ago
Novalink Solutions LLC Raleigh, United StatesThe candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense. · The primary purpose of this position in the Enforcement Section, with ...
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IT Support Specialist-Feild Tech
2 weeks ago
Novalink Solutions LLC Raleigh, United StatesAOC engagements cannot go past the end of fiscal year. There is no guarantee of an extension beyond June 30. · Provide customer support across counties listed in accordance with Service Level Agreements set forth by the NCAOC's IT department. · Support personal computer systems b ...
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Pc Support Specialist
1 week ago
Coilcraft Cary, United StatesCoilcraft is a successful, privately-held company in Cary, IL with a worldwide reputation for high-quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunication, computers, automotive, broadband communications, and consumer e ...
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IT Support Specialist
2 weeks ago
Crescens Raleigh, United StatesJob Title: IT Support Specialist · Location: Raleigh, NC-Onsite · Duration: 12 Months · Note:This position will be on-site in the Raleigh, NC office. · Job Description: · General on-site IT support for the client.This is advanced work in providing consultation, support and/o ...
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IT Support Specialist
2 weeks ago
National Power Raleigh, United StatesFor nearly 30 years, National Power, LLC (the "Company") has been in the business of providing the best power solutions with the highest level of customer service. Located in Raleigh, NC, we are accepting applications to fill an IT Support Specialist (Level I) opening. If you are ...
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IT Support Specialist
4 weeks ago
GWS Tool Group Raleigh, United StatesIT Support Specialist · Information Technology · Job Type · Full-time · Description · GWS Tool Group is a rapidly growing, energetic company that is committed to investing in the organization and its employees. We are looking for an experienced IT support specialist to provid ...
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IT Support Specialist
2 weeks ago
National Power Raleigh, United StatesFor nearly 30 years, National Power, LLC (the "Company") has been in the business of providing the best power solutions with the highest level of customer service. Located in Raleigh, NC, we are accepting applications to fill an IT Support Specialist (Level I) opening. If you are ...
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IT Support Specialist
3 weeks ago
Natpow Raleigh, United StatesFor nearly 30 years, National Power, LLC (the "Company") has been in the business of providing the best power solutions with the highest level of customer service. Located in Raleigh, NC, we are accepting applications to fill an IT Support Specialist (Level I) opening. If you are ...
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IT Support Specialist
2 weeks ago
CustomerHD Raleigh, United StatesJob Title: · IT Support Specialist · , Regular Full-Time · Location: · Required in office: 5400 Glenwood Avenue Suite G-01, Raleigh, NC 27612 · Compensation Rate: · $18-20 per hour · based on experience · Shift: · Monday-Friday from 9-6 with a 1-hour lunch break - Some afte ...
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IT Support Specialist
1 week ago
Linder Industrial Machinery Company Raleigh, United StatesJob Description · Job DescriptionJob Title: IT Support Specialist · Reports To: IT Manager · Responsibilities and Essential Functions: · Provide prompt and accurate technical support, ensuring a high level of customer satisfaction · Perform deskside and remote Windows 10 workstat ...
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IT Support Specialist
2 weeks ago
I Xl Raleigh, United StatesIXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking an up-and-coming IT professional to join our team. As an IT Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with t ...
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IT Support Specialist
2 weeks ago
National Power, LLC Raleigh, United StatesJob Description · Job DescriptionFor nearly 30 years, National Power, LLC (the "Company") has been in the business of providing the best power solutions with the highest level of customer service. Located in Raleigh, NC, we are accepting applications to fill an IT Support Special ...
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IT Support Specialist
2 weeks ago
Preiss Raleigh, United StatesCompany Information: · The Preiss Company is a leader in the ownership and management of multifamily and student housing communities nationwide. With a vast and varied national portfolio, we pride ourselves on providing an unparalleled living experience and a best-in-class inves ...
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IT Support Specialist
1 week ago
IXL Raleigh, United StatesIXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking an up-and-coming IT professional to join our team. As an IT Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with t ...
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IT Support Specialist
2 weeks ago
Preiss Raleigh, United States Part timeCompany Information: The Preiss Company is a leader in the ownership and management of multifamily and student housing communities nationwide. With a vast and varied national portfolio, we pride ourselves on providing an unparalleled living experience and a best-in-class investme ...
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IT Support Specialist
2 weeks ago
JSM Consulting Raleigh, United States contractPosition IT Support Specialist Location Raleigh North Carolina***All work must be completed on-site. No remote work will be allowed. ***Candidates are expected to work onsite in Buncombe County NC with regular travel to the surrounding counties in support of NCAOC Courthouses and ...
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operational support specialist
2 weeks ago
BrightSpring Health Services Raleigh, United States· OPERATIONAL SUPPORT SPECIALIST · Job Locations · US-NC-ASHEVILLE | US-NC-CHARLOTTE | US-NC-CONOVER | US-NC-WINSTON SALEM | US-NC-RALEIGH | US-NC-GREENSBORO | US-NC-DURHAM · ID · Line of Business · ResCare Community Living · Position Type · Full-Time · Our Company · ResCare ...
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IT Support Specialist II
2 weeks ago
Truist Financial Corporation Raleigh, United StatesPerforms intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides first level service desk support for multiple lines of business users and appl Support Specialist, Support, ...
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Sales Support Specialist
2 weeks ago
First Citizens Bank Raleigh, United StatesOverview: · This position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider bus ...
Automation & Packaging Support Specialists - Raleigh, United States - Seneca Resources
Description
NO OUTSIDE CONSULTANTS, C2C, BENCH OR REFERRALS
US CITIZEN OR GREEN CARD REQUIRED
The candidates under this effort must take an active role in the transformation of the endpoint computing environment including Windows 10 (or higher), Office 365, and other areas as needed for workplace modernization. This team will be utilized to reduce repetitive tasks by Endpoint Technology and other organizations including the service support areas and engineering. They must distribute software updates and remove outdated software on endpoints. Expanded services will be provided to other organizations as required (ex: IP migration for printers, User migrations to new hardware, asset inventory database modification, support, and maintenance)
• Package applications using software like Microsoft Windows PowerShell.
• Develop installation packages for windows, printers, and mobile device platforms (on an as needed basis)
• Support for ~200K enterprise laptops and workstations (combined)
• End-user hardware/software migration/upgrade support.
• Deploy software updates in 14 or fewer days to respond to security vulnerabilities.
• Hardware/software support for in-place OS upgrades to Windows 10 SAC 21H2 (or higher)
• Packaging for reimaging failed or problematic machines
• Support and upgrade newly purchased computer systems
• Develop automated scripts to expedite support needs
• Perform system health checks along with developing PowerShell scripts to remediate issues found during health checks
• Automate application updates to eliminate the need for packaging
• Support for installing/troubleshooting Microsoft Office O365 and other Microsoft Office services and resources.
• Ability to develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps.
• Ability to develop scripted solutions to evaluate, identify and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc.
• Collaborate/interact with other diverse functional groups to accomplish stated objectives.
• Research, evaluate, and develop a wide variety of complex technology components of a tactical nature.
• Independently install, test, and implement complex component-level changes within the technology infrastructure.
• Operate, maintain, and provide support for a wide variety of complex technology components.
• Establish operational processes for delivering world-class technology platforms.
• Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently.
• Perform capacity and performance analyses and develop and implement recommendations.
• Develop, plan, and manage project tasks.
• Participate in the preparation of materials and oral presentations for customers and management.
• Play a lead role in meetings relating to specific technical projects or tasks.
• Develop and recommend innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses.
• Establish and maintain working relationships with Suppliers. Understand and influence Supplier strategies and product directions.
• Develop and maintain specialized knowledge of current and emerging technologies within the assigned division or platform.
• Provide training to less experienced team members of the IT department.
• Analyze and resolve complex hardware and software problems with distributed systems.
• Use in-depth knowledge of distributed hardware and software systems.
• Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory, and others as required.
• Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
• Perform visual checks of all system components, wiring, and status lights.
• Escalate unusual or unexpected findings as appropriate.
• Provide periodic reports to users and managers of system status.
• Provide weekly status reports and maintain project cost chargebacks.
• Maintain project plans as required and notify management of critical failures and/or missed milestones.
• Use change and test management procedures as required.
• Provide an action plan for the resolution of any/all faults detected.
• Perform isolation testing of problem equipment and/or software.
• Provide documentation of all solutions to problems.
• Provide reports with the intent to share solutions found.
• Provide and implement escalation processes and/or procedures.
• Develop, implement, and follow the appropriate quality assurance program.
• Develop recommendations and procedures for the implementation of new hardware/software products and applications, suitable for presentations.
• Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
• Monitor trouble tickets in the support queue to address deployment/packaging/automation projects' impact. Take corrective action to address issues.
• Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
• Create change requests, in compliance with existing procedures, for change management.
• Perform user assistance, training, and information sharing.
• Provide on-site system or application support for deployment/installation as required.
• Maintain a professional appearance and attitude in keeping with the standards of the organization.
• Interact with other diverse functional groups to accomplish stated objectives.