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    IT Support Specialist - Raleigh, United States - GWS Tool Group

    GWS Tool Group
    GWS Tool Group Raleigh, United States

    2 weeks ago

    Default job background
    Description
    IT Support Specialist
    Information Technology

    Job Type

    Full-time

    Description


    GWS Tool Group is a rapidly growing, energetic company that is committed to investing in the organization and its employees.

    We are looking for an experienced IT support specialist to provide technical guidance and support for both local and remote staff across multiple locations.


    Opportunity Details:

    As an IT Support Specialist, you are responsible for:

    • Providing IT assistance to staff.
    • Training end-users on hardware functionality and software programs.
    • Resolving logged tickets in a timely manner.
    • Monitoring hardware, software, and system performance metrics.
    • Updating computer software. as well as upgrading hardware and systems.
    • Documenting processes and performing diagnostic tests.
    • Keeping track of technological advancements and trends in IT support
    • Other duties as assigned.

    What you can provide:

    • Determination to succeed in a fast paced environment for a rapidly growing company.
    • 2+ years of experience as an IT support specialist.
    • Exceptional ability to provide technical support and resolve queries.
    • Experience with VOIP
    • In-depth knowledge of computer hardware, software, and network troubleshooting.
    • Ability to determine IT needs and train end-users.
    • Proficiency in IT helpdesk software
    • Able to successfully multitask and prioritize service issues.
    • Ability to keep up with technical innovation and trends in IT support.
    • Experience with Active Directory, Office 365 and Google G-Suite user and group maintenance.
    • Exceptional interpersonal and communication skills.

    What GWS has to offer:

    • An upbeat, rapidly-growing environment where career growth opportunities are regularly available.
    • Opportunities for training and development.
    • A comprehensive benefits package, including competitive PTO, paid holidays, health, dental, vision insurance, and a 401k match program.
    GWS Tool Group is a North American based manufacturer of highly engineered custom, standard, and modified standard cutting tools. We have accomplished this through constant investment in the organization, which has included the acquisition of industry-leading specialty manufacturers.

    To date, these acquired entities include GW Schultz Tool (Tavares, FL), Alliance CNC (Grand Rapids, MI), Benchmark Carbide (Springfield, MA), Intrepid Tool Industries (Phoenix, AZ), North American Tool Corporation (South Beloit, IL), Taurus Tool (Batavia, IL), STF Precision (Arden, NC), Indexable Tools (Welland, ON & Edmonton, AB), Monster Tool (Vista, CA), and CTMI (Menomonee Falls, WI).

    These entities now serve as the manufacturing arms of GWS Tool Group, and their respective specialties power the larger GWS engine
    *All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
    Salary Description

    $40,000

    #J-18808-Ljbffr
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