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    IT Support Specialist - Raleigh, United States - I Xl

    I Xl
    I Xl Raleigh, United States

    3 weeks ago

    Default job background
    Description


    IXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking an up-and-coming IT professional to join our team.

    As an IT Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with the technology they need to do their jobs.

    You'll troubleshoot laptop issues, be asked to support numerous cloud apps, become an integral part of the onboarding process, and assist in completing IT projects.

    You should love experimenting with new technologies, enjoy helping your coworkers, and be unintimidated by juggling multiple projects.

    #LI-JR1

    WHAT YOU'LL BE DOING
    Manage all Windows and macOS computers in our San Mateo, Raleigh, and Harrisonburg offices
    Assist in the deployment, maintenance, and support of all software, hardware, and operating systems

    #LI-ONSITE
    Assist with onboarding by setting up new accounts and hardware
    Provide timely responses for issues raised in our Slack channels
    Must have familiarity with MDM technology (Intune and JAMF)
    Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
    Provide training to improve user awareness of all IT services and best practices
    Administration of GSuite workspace, Vonage phone system, Azure/Entra services, asset management through Snipe-IT

    WHAT WE'RE LOOKING FOR
    1-3 years in an IT support environment
    Experience with Windows 10 or greater and macOS
    Experience with MDM
    Experience troubleshooting complicated systems and problems
    Eager to learn Linux and related technologies
    Excellent writing/documentation skills
    Ability to work both independently and with small teams
    Experience with iOS/Android/Linux a plus

    ABOUT IXL LEARNING
    IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products.


    For example:
    1 in 4 students in the United States uses
    Rosetta Stone

    provides an immersive learning experience for 25 languages
    Wyzant

    is the nation's largest community of tutors, covering 300+ subjects

    Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal.

    We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity.

    We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

    At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work.

    IXL Learning is an Equal Opportunity Employer.
    #J-18808-Ljbffr
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