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    IT Support Specialist - Raleigh, United States - CustomerHD

    CustomerHD
    CustomerHD Raleigh, United States

    3 weeks ago

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    Description

    Job Title:
    IT Support Specialist

    , Regular Full-Time

    Location:
    Required in office: 5400 Glenwood Avenue Suite G-01, Raleigh, NC 27612

    Compensation Rate:
    $18-20 per hour

    based on experience

    Shift:
    Monday-Friday from 9-6 with a 1-hour lunch break - Some after hours/oncall rotation will be required

    Start Date:
    Monday, February 19th, 2024

    What Our Team Is Saying:
    "I like the freedom you have as an employee at CustomerHD. You never feel like you are coming to "work". Everyone is friendly and we have fun, but we also make sure to bring in excellent results for all of our clients"

    "They create a great work environment in and out of the office; and have an open door for whatever you may need"

    "I have been through a string of organizations in the years since I moved to Raleigh. Without exaggeration, this is the best company I have ever worked for anywhere. They are honest and direct and rarely is there a time when their promises do not match their actions."

    "This company is above and beyond the absolute best place I have ever worked. I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming and just cool place to be. The people are some of the best folks I have ever had the pleasure to work with I love this company and their vision, and I will be here supporting them in any way I can for a long time. This is my family"


    CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City We are determined to change the perception of call centers and customer service.

    Yes, we do email, phone and chat support, but we differentiate ourselves by investing in our people We create a needed & known environment to foster your growth to hep you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix.

    That's CustomerHD

    About The Job:


    We are looking for an IT Support Specialist to join our internal CustomerHD IT team and assist with supporting in-office and remote team members' technology needs.

    In this role, you'll be at the forefront of ensuring smooth IT operations and seamless user experiences across our Raleigh & Belize City workforce.

    From troubleshooting technical issues to implementing innovative solutions, you'll play a crucial role in driving efficiency and productivity company-wide.

    Primary Responsibilities:
    Respond to IT Help Desk requests from employees
    Diagnose hardware and software problems
    Diagnose remote employee technology issues
    Deploy new equipment and provision workspaces for employees
    Assist with user account management
    Assist with new employee onboarding
    Maintain inventory for computer hardware and accessories
    Maintain asset management system and equipment checkout for remote employees
    Participate in rotating on-call support for after hours and weekends

    Skills Needed:
    Working knowledge of relevant operating systems (primarily Windows 11) and
    application software (Slack, Google Chrome, Office 365)
    Excellent problem-solving and critical thinking skills
    Keen attention to detail
    Good organization, time management and prioritization
    Efficient troubleshooting skills
    Effective communication skills, including speaking, writing and active listening
    Great customer service and interpersonal skills

    Requirements:
    Previous experience in IT support role desired but not required
    Work in-office most of the time. This is not a remote position.

    #J-18808-Ljbffr
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