Jobs
>
Washington, D.C.

    Analyst -Help Desk - Washington DC, United States - Dunhill Professional Search

    Dunhill Professional Search
    Dunhill Professional Search Washington DC, United States

    3 weeks ago

    Dunhill Professional Search background
    Description
    Telework
    **Secret Clearance Required

    This role supports multiple components of the Defense client's enterprise mobility capability as it continues to expand in features and capabilities.

    Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

    Supports full lifecycle activities of the enterprise mobility environment, including design, architecture, implementation, testing, operations, support, and continuing enhancement
    Supports client engagement, including performing direct client leadership interaction
    Provides and generates mobility and security knowledge and supports creation and maintenance of documentation, communications, and project status and issue reports

    Supports the day-to-day operations of the VMware Workspace ONE UEM (formerly AirWatch) enterprise mobility capability and over 10,000 iOS mobile devices, which may include version upgrades and patching, testing, system configuration, and impact analysis.

    Supports in the architectural design, build, and sustainment of infrastructure and software in varied environments including on-premise and in the cloud, and ensures security and operability of all components

    Supports continued transformation and improvement of the client's mobility landscape, including introduction of new collaboration and security capabilities, the expansion of device types, and expanded use and functionality of mobile applications.

    Supports end user engagement and change management activities which may include working collaboratively with end users, vendors, and other engineers to create end user documentation and training, resolve end user issues, and identify new features and enhancements and interacting with enterprise help desk staff as required to provide training, troubleshooting, and problem resolution.

    Supports and maintains enterprise mobile computing standards, policies, and implementation practices.

    Serves as the focal point for application development and infrastructure sustainment teams to resolve technical issues with new or existing technologies and how they are integrated with Mobile Devices, including supporting integration of the Apps Store and Microsoft O365 Mobile applications.

    Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.

    Three years of above experience in the integration and management of Windows application servers and the installation, configuration, and support of applications and devices.

    Two (2) or more years' experience with technical troubleshooting and hands-on experience with iOS mobile devices in an enterprise setting
    Two years of experience supporting Microsoft Office 365
    Must possess a DOD Secret Clearance and be eligible for an IT-II upon assignment.

    MC Azure Associate, VMware VCP-DW, VMware AirWatch Associate, Professional, or Expert

    Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

    Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.

    Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.

    Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

    Experience with cloud infrastructure, digital workspace and storage technology.
  • TechOp Solutions International

    Help Desk Technician

    1 week ago

    TechOp Solutions International Washington, United States

    TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract. · The Help Desk Technici ...

  • Hillwood Estate, Museum & Gardens

    Help Desk Technician

    3 weeks ago

    Hillwood Estate, Museum & Gardens Washington, United States

    Are you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens. We are excited to announce the opportunity for a ...

  • MetroStar

    Help Desk Technician

    2 weeks ago

    MetroStar Washington, United States

    As **Help Desk Technician**, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. · We know that you can't have great technology servic ...

  • MPower Staffing & Consulting

    IT Help Desk Specialist

    3 weeks ago

    MPower Staffing & Consulting Washington, United States

    **IT Help Desk Specialist** · **Washington, DC (100% On-site)** · **24+ Months** · **Responsibilities**: · - Responds to and diagnoses problems through discussion with users. · - Ensures a timely process through which problems are controlled, including problem recognition, resear ...

  • NucoreVision, Inc

    IT Help Desk Manager

    2 weeks ago

    NucoreVision, Inc Washington, United States

    **PLEASE NOTE**: · **-There are No C2C opportunities for this role.** · **- 7pm. * · **________________________________________________** · The Information Technology Help Desk Manager: · - Must have working experience with Microsoft Windows operating systems, Active Directory, D ...

  • cyber technology innovations

    Help Desk Analyst

    2 weeks ago

    cyber technology innovations Washington, United States

    **Help Desk Technician - Desktop Deployment**: · The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an federal government organization. The technician may also take on additional role focusing on IT Service Desk. · The Desktop Depl ...

  • CSZ Net Inc

    Help Desk Specialist

    3 weeks ago

    CSZ Net Inc Washington, United States

    **Hi,** · **Please let me know your interest in the below position.** · **Role: Helpdesk Specialist** · **Location: Washington, DC** · **Duration: 12 months contract** · **Job ID: OCTO -DCPS Helpdesk Specialist Journeyman · ** · **Client: DC Govt, Agency: OCTO,DCPS** · **Intervie ...

  • Spatial Front, Inc.

    Help Desk Analyst

    3 weeks ago

    Spatial Front, Inc. Washington, United States

    : · **Summary of Major Job Functions**: · - Resolve service requests and incidents for Tier I supported services · - Perform remote troubleshooting of customer issues · - Provision, modify, and delete user accounts · - Escalate issues to management and Tier II as needed · **Prima ...

  • Akira Technologies Inc.

    Help Desk Associate

    3 weeks ago

    Akira Technologies Inc. Washington, United States

    Akira Technologies is seeking a Help Desk Associate to help support our government client in modernizing their enterprise information technology services, which is vital to deploying their mission in disaster and relief programs. · **Responsibilities**: · - Diagnose and troublesh ...

  • Natural Resources Defense Council, Inc.

    IT Help Desk Technician

    3 weeks ago

    Natural Resources Defense Council, Inc. Washington, United States

    Overview: · NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy co ...

  • Spatial Front, Inc.

    Help Desk Analyst

    3 weeks ago

    Spatial Front, Inc. Washington, United States

    : · **We have three (3) Positions open and three (3) shifts, all are on-site in Washington DC,** · - ** Shift 1: Monday-Friday - 7:00 AM to 4:00 PM**: · - ** Shift 2: Monday-Friday - 10:00 AM to 7:00 PM**: · - ** Shift 3: Sunday-Thursday - 11:00 PM to 8:00 AM** · **Summary of Maj ...

  • Washington Hebrew Congregation

    IT Help Desk Technician

    3 weeks ago

    Washington Hebrew Congregation Washington, United States

    Job Summary: · Washington Hebrew Congregation is searching for a Tier 1 IT Help Desk Technician. We seek an individual who wants to be part of our community and can provide high-quality technical support and friendly customer service to our various administrative staff at schools ...

  • Computer World Services

    Help Desk Specialist

    2 weeks ago

    Computer World Services Washington, United States

    Company Overview · Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part ...

  • Marathon TS

    Help Desk Technician

    2 weeks ago

    Marathon TS McClellan, United States

    **Help Desk Technician** · **McClellan, CA** · **Position Responsibilities**: · - Document incidents using the ticket tracking system and create and publish knowledge base articles when applicable. · - Meet established service level metrics for call response, technical support, a ...

  • TekSynap

    Help Desk Technician

    2 weeks ago

    TekSynap Washington, United States

    Responsibilities & Qualifications: · **RESPONSIBILITIES** · - Provide end user support services for hardware and software. · - Process request, incidents, and problems per defined Service Level Agreements (SLAs). · - Provide support for technology enhancements. · - Manage, monito ...

  • MOMENTUM

    Help Desk IT Specialist

    3 weeks ago

    MOMENTUM Washington, United States

    **Welcome to the Momentum Family** · Momentum is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The effort ...

  • The Ford Agency

    IT Help Desk Support

    1 week ago

    The Ford Agency Washington, United States

    **Job Details**: · - Posted April 22, 2024- LocationWashington D.C.- Job Type Temporary- Industry Non-Profits & Foundations- ContactTemporary Team- Responsibilities Include: · - Provide technical support for Office 365 Suite and Windows 10 & 11, VPN, EndPoint Security, Apple Devi ...

  • MOMENTUM

    Help Desk IT Specialist

    2 weeks ago

    MOMENTUM Washington, United States

    **Welcome to the Momentum Family** · Momentum is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The effort ...

  • DKW Communications

    Help Desk Specialist

    2 days ago

    DKW Communications Washington, United States Part time

    **Come Join Our Team **DKW Communications, Inc. (DKW) is a government contractor providing professional and technical services to various government agencies i.e. defense, law enforcement and security. DKW was recently named a Top Workplace in Washington Post Top Workplaces Cultu ...

  • American Humane

    Help Desk Specialist

    13 hours ago

    American Humane Washington, United States

    American Humane seeks a highly motivated self-starter with superb attention to detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be hybrid; the person will work both remotely an ...