Help Desk IT Specialist - Washington, United States - MOMENTUM

MOMENTUM

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Welcome to the Momentum Family
Momentum is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the warfighter.

Our team is dispersed throughout the US, which means we value the diversity and unique collaboration that's fostered throughout our team.

We work incredibly hard for our customers and believe deeply in our core values. We're a high energy, high growth team and we love to win.

Desktop IT Specialist

In this role, you will

Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
Prepare progress/status reports and submit to team leads as required.
Utilize troubleticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers, printers, multiprinters, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.

If you're right for this role, you have

IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service

Required:

Associates Degree and one year of experience for Junior level role
Bachelor's degree in the discipline and one year of experience or 5 years of equivalent experience for Mid level role
Bachelor's degree and 3 years of experience OR 7 years of equivalent experience for Senior level role
TS clearance required.

Preferred:

IT Certifications applicable to desktop and mobile computer support desired
Experience providing excellent customer service

Momentum is an EEO/M/F/Veteran/Disabled Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accommodations:

Job Types:
Full-time, Contract

Pay:
$50, $70,000.00 per year

Benefits: