Help Desk Technician - McClellan, United States - Marathon TS

Marathon TS
Marathon TS
Verified Company
McClellan, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Help Desk Technician

McClellan, CA

Position Responsibilities:


  • Document incidents using the ticket tracking system and create and publish knowledge base articles when applicable.
  • Meet established service level metrics for call response, technical support, and customer service.
  • Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
  • Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with system images.
  • Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
  • Assist with the setup of IT in training classrooms and conference rooms as required.
  • Perform the manual installation of approved software, software patches, and security updates to client systems when required.
  • Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
  • Monitor logs and automated systems for IT system outages and incidents affecting multiple end users and initiate incident response procedures.
  • HBSS, ACAS and SCCM experience is a plus

Position Qualifications:


  • BS/BA Degree preferred
  • AA degree acceptable with 10+ years of experience
:


  • Minimum of 10 years of experience in help desk or information technology industry
:


  • Must have one of the following certifications
  • CompTIA A+
  • Cisco Certified Network Administrator (CCNA)
  • Security
  • Certified Network Defender (CND)
  • CompTIA Network+
  • Systems Security Certified Practitioner (SSCP)
  • Security
+ CE

  • Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications
:


  • Microsoft 365 Certified
:

Modern Desktop Administrator Associate (MD100 & MD101)

  • Ability to communicate in English
Pay:

$60, $70,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Experience level:


  • 10 years
Schedule:


  • Monday to Friday
  • On call
  • Weekdays
  • Weekends as needed
Application Question(s):


  • Do you have one or more of the following certifications?
  • CompTIA A+
  • Cisco Certified Network Administrator (CCNA)
  • Security
  • Certified Network Defender (CND)
  • CompTIA Network+
  • Systems Security Certified Practitioner (SSCP)
  • Security
+ CE


Education:


  • Associate (required)

Experience:


  • Help desk
:
10 years (required)

Security clearance:


  • Secret (required)
Ability to Commute:


  • McClellan, CA required)
Work Location:

In person
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