Help Desk Analyst - Washington, United States - Spatial Front, Inc.

Spatial Front, Inc.
Spatial Front, Inc.
Verified Company
Washington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


Summary of Major Job Functions:


  • Resolve service requests and incidents for Tier I supported services
  • Perform remote troubleshooting of customer issues
  • Provision, modify, and delete user accounts
  • Escalate issues to management and Tier II as needed

Primary Responsibilities:


  • Resolve service requests such as password resets, and PIN unlocks, install, and troubleshoot approved software, install drivers, create website unblock requests, and salesforce requests and manage shared mailboxes and distribution lists within SLA
  • Provision, modify, and delete accounts in Active Directory
  • Reinstall prepackaged software
  • Identify and resolve incidents, and escalate to Tier II as needed
-
Some Holiday work is required.

We are 24 by 7, 7 days a week including holidays:


  • Develop and maintain standard operating procedures for the help desk
  • Promote the adoption of selfservice options across the organization

Requirements:


  • Previous experience in an IT help desk role
  • Proficient in Microsoft Windows, Office Suite, and Active Directory
  • Ability to identify and solve customer issues quickly during first contact
  • Ability to resolve level 1 Salesforce tickets

Education/Experience:

High School Diploma


Desired Skills & Qualifications:


  • Ability to interact at all levels of management internally, and with customers and suppliers
  • Superior communication skills, both verbal and written
  • Excellent followthrough
  • Professional appearance
  • Takes initiative and doesn't need constant instruction
  • Must be able to multitask and manage time among clients
  • Flexibility and ability to bounce between projects quickly

Additional Information:


  • Public Trust background investigations can take approximately four to eight weeks and require fingerprinting.

Other Information:


  • The salary for this position is
    $35,000 $40,000 annually
  • This is a fulltime W2 position.
  • Please no agencies, third parties, or corptocorp.
  • Spatial Front Inc. is an Equalopportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Spatial Front Inc. participates in E-Verify.
More jobs from Spatial Front, Inc.
See all jobs of Spatial Front, Inc.