Stephen Klem

Fourth Year engineering student at The University of Virginia seeking an internship or seasonal job for this Summer of 2023.

Guest Experience Retail Partner 

Unleashed by Petco - Arlington, VA 

October 2021 to August 2022 

• Assisted customers in determining most suitable products for their pets 

1. Conversed with and inquired customers about their pet's situation to understand its exact needs 

2. Explained specific features of product options to customers 

3. Identified benefits and drawbacks of individual items, models, and brands 

• Utilized training, knowledge, and experience to directly satisfy customers 

• Helped pets properly fit into gear worn for test trials 

• Stocked and tidied store sections to maintain accessibility of supply 

• Processed purchases, returns, and exchanges at register 

• Answered telephone calls with sufficient responses to customer and company inquiries 

• Fulfilled and checked-out online orders for customers and delivery drivers 

• Aided drivers with carrying out heavy items to vehicles 

Sandwich Shop Assembler 

Potbelly Sandwich Shop - Charlottesville, VA 

March 2019 to November 2019  

• Constructed different sandwiches, salads, and smoothie-shakes for individual customers 

• Prepared variety of ingredient types to serve in comprising customer orders 

• Verified fittingness of ingredients to serve by labeling, examining, and assessing food containers 

• Maintained cleanliness of work stations, dining areas, bathrooms, and exterior 

• Washed equipment, dishes, and utensils for continual usage 

• Sanitized assembly, eating, and floor surfaces for consumer health and safety 

• Completed opening and closing procedural duties such as configuring outdoor furniture, transporting ingredient boxes from refrigeration, setting up operational equipment, restocking sides and drinks, and disposing of trash into dumpster 

Retail Sales Associate 

L.L. Bean, Tysons Corner Mall - McLean, VA 

May 2016 to August 2016 

• Promote appropriate merchandise to customers in person 

• Retrieve items desired or ordered by customers not on display from storage room 

• Check on computer if merchandise was in stock at store location 

• Respond to customer inquiries on telephone located in assigned section of store 

• Fold and reshelf apparel/footwear tried on by customers 

• Organize racks of apparel by size 

• Stock new merchandise on racks and shelves of store 

Certified Lifeguard - Donaldson Run Recreation Association Pool 

Red Cross - Arlington, VA 

May 2011 to August 2015 

• Supervise patrons in designated area of pool 

• Adequately enforce pool rules with all patrons 

• Upkeep the guardhouse, deck, and leisure areas of the pool property 

• Test the pH level of the pool water 

• Respond to inquiries of patrons 

• Administer first aid to injured patrons 

• Complete opening and closing procedural duties such as raising and lowering/folding flag, emptying trash cans and moving trash bags to dumpster, cleaning foliage out of pool water, cleaning and upkeeping bathroom area, watering plants 

Snack Bar and Front Desk Attendant 

Donaldson Run Recreation Association Pool - Arlington, VA 

May 2010 to August 2010 

Snack Bar: 

• Efficiently fulfilled food orders of patrons 

• Handled cash drawer when customers purchased snacks 

• Prepared certain snacks ordered by customers using cooking appliance 

• Kept inventory of daily revenue from snack bar at close 

• Upkept cleanliness of snack bar area 

• Displayed certain snacks to patrons on inquiry 

Front Desk: 

• Marked patrons as present in computer intranet database 

• Responded to patron inquiries about pool operations and policies over phone-line and in person 

• Handled cash drawer when collecting guest fees 

• Greeted patrons as they entered pool grounds

University of Virginia Associate's Degree, Electrical and Electronics Engineering · (2014 - 2024)

 Yorktown High School Advanced Diploma  · (2010 - 2014) 

Virginia Governor’s School Science, Math and Technology Certificate of Completion, Breakout Physics Course · (2012 - 2012) 

University of Maryland College Park Young Scholars Program Certificate of Completion, Mechatronics, Robotics, and Automation Engineering · (2013 - 2013) 

Rensselaer Polytechnic Institute Summer Academic Program: Smart Lighting Smart Power Smart Systems Certificate of Completion, Electrical and Electronics Engineering · (2011 - 2011)