Help Desk Specialist - Washington, United States - CSZ Net Inc

CSZ Net Inc
CSZ Net Inc
Verified Company
Washington, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Hi,

Please let me know your interest in the below position.

Role:
Helpdesk Specialist

Location:
Washington, DC

Duration: 12 months contract
**Job ID: OCTO -DCPS Helpdesk Specialist Journeyman
**
Client: DC Govt, Agency: OCTO,DCPS

Interview Process:
In person and/or video interview

(100% on site is required)

Description:
100% Onsite and will need to be comfortable with getting around DC.


Duties & Responsibilities:


  • Resolve technical issues and closing out assigned
  • Service/Incidents requests within the agency's Service Level Agreements
  • Adhere to all Enterprisewide security policies related to security and integrity of District owned Resources
  • Provide assistance with installation, operation, and maintenance of Districtowned desktop software, including operating systems (both Windows and Apple), offtheshelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District
  • Maintain service level agreements related to Desk Side support Service/Incident requests
  • Work with other technical teams to coordinate multitiered technical support for outages, widespread security incidents.
  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and followup steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.

Required Skills:


  • 610 yrs installing and configuring system hardware/software in an enterprise environment
  • 610 yrs installing operating system Required (OS) patches and upgrades
  • Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
  • Bachelor's degree in IT or related field or equivalent experience
  • Experience using an endpoint management tool to provide remote support
  • Strong Customer Service Skills
  • Experience providing administrative support in an IT environment
  • Proficient time management skills Required and detail oriented organizational skills
  • Experience managing service requests for IT support in ServiceNow or a similar ITSM platform
  • Expertise in troubleshooting hardware related issues
  • Expertise in troubleshooting complex software related issues
  • Can demonstrate experience making nontechnical users comfortable with complex technology concepts
  • Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
  • Regards

Kanchan Illa
CSZNet, Inc.


Direct:


Job Type:
Contract


Pay:
Up to $30.00 per hour

Expected hours: 40 per week


Benefits:


  • Paid time off

Experience level:

  • 6 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • 100% onsite job, must be located in DMV area

Education:


  • Bachelor's (required)

Experience:


  • Help desk: 6 years (required)
  • Windows: 6 years (required)
  • Mac OS: 6 years (required)
- operating system: 10 years (required)


Work Location:
In person
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