Help Desk Technician - Washington, United States - Hillwood Estate, Museum & Gardens

Description

Are you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens.

We are excited to announce the opportunity for a Help Desk Technician to join our ranks.

As a Help Desk Technician at Hillwood, you will play a vital role in providing technical support to end-users, facilitating smooth operations for meetings and live events, and assisting with installations and server management.

A typical day for our Help Desk Technician involves:

• Providing technical assistance to end-users
• Setting up and troubleshooting AV equipment for meetings and live events
• Assisting with installations and maintenance of servers, switches, and access points
• Ensuring compliance with NIST and CIS requirements
• Managing Windows, Windows servers, enduser devices, VMWare, and CISCO systems
• Utilizing services such as event viewer and employing troubleshooting processes
• Demonstrating expertise in group policy setup and management, including differences between user and computer policies

We are seeking qualified applicants with 1-3 years of experience in a help desk role or equivalent education/training, as well as individuals who are eager to grow into more advanced roles within backend server and device infrastructure support.

We are seeking applicants who are enthusiastic about hands-on project involvement, including setting up exhibition videos, sourcing products, participating in server maintenance projects, and contributing to wireless expansion initiatives.

About Us:

Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where staff and visitors of all backgrounds can be inspired by the life of our founder Marjorie Merriweather Post.

We Offer:

• A fabulous work culture that inspires your best work.
• Flexibility with a hybrid work environment.
• Support for career development with internal and external opportunities to learn and grow.
• Our most popular medical plan has an upfront deductible of $1,500 per year for a single coverage and $3,000 per year for dependent/family coverage with a Health Savings Account (HSA) tied to the plan.
• Hillwood will contribute up to $1500 annually into your HSA if you elect single coverage or up to $3000 annually if you elect dependent/family coverage for the 2024 plan year prorated based on the effective month of your coverage.
• Employee contribution rates for medical plans are based on the coverage level selected at the employee's base annualized salary. Essentially, those with higher salaries pay more for their medical coverage. The maximum employee contribution is $170 per biweekly payroll, most employees pay much less for medical insurance.
• Retirement Savings Plan. Hillwood matches up to 3% with a discretionary match (up to 2% or more). The Hillwood contribution is 100% vested upon reaching three years of service.
• Life and accidental death and dismemberment, short & long term insurance at no cost to the employee.
• Flexible spending account for dependent care.
• Metro commuter benefits of up to $100 per month.
• Best in class paid time off new hires accrue up to 3 weeks of vacation during the calendar year, new hires also receive 80 hours of paid sick leave each year and 11 paid holidays.
• Mental wellness support.
• Discounts in the shop and Hillwood café.
• Free admission to the museum and festival days.
• Casual Monday.
• Free onsite parking.

Pay:
$24.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

Customer Service: 5 years (required)
Help Desk: 3 years (required)

• Windows: 3 years (required)

Group Policy: 3 years (preferred)

• VMWare: 1 year (preferred)
• Cisco: 1 year (preferred)
• Nonprofit work: 1 year (preferred)

Ability to Relocate:

• Washington, DC 20008: Relocate before starting work (required)

Work Location:
Hybrid remote in Washington, DC 20008