Product Support Technician - Rolling Meadows, United States - Develon

Develon Rolling Meadows, United States

3 weeks ago

Description

Job Type

Full-time

Description

Develon is looking for a skilled Product Support Technician to join our dynamic and growing team in Rolling Meadows, IL.

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a 'Global Leader in Infrastructure Solutions' by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework Powered by innovation

For more information on Develon products, visit na.develon- or for more information regarding our Great Place to Work certification, visit

What You'll Do

Under the direct supervision of the Product Support & Engineering Manager, the Product Support Technician will support the Engine PDC by using diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. This role requires familiarity with electronic control systems and the appropriate tools needed to fix and maintain them.

Engine Troubleshooting

Implement Engine Trouble Shooting and resolve engine issues of service
Engine Diagnosis with SCAN Tool
Investigate the defective parts and engines by disassembly.
Investigate and report the information for technical issues to HDI Engine Div. as needed.
Engine Repair

Conduct Engine repair and disassembly

Engine Rework
Engine Parts Change due to Engine Option Change or Quality Issue
MAP Reflashing

Relationship management

Develop and maintain a positive working relationship with OEM companies and Dealers.
Assure all incoming calls and e-mails are answered and managed promptly and accurately.
Provide on-call and ongoing troubleshooting and technical advice to clear up the field troubles.

Service Training Support

Provide training to Customers such as Scan Tool usage or System
Hand-On Training to Customer
Service Training Support

What You'll Get

Competitive Total Rewards programs
Health, Dental, and Vision
Generous Company 401(k) Match
Free Telehealth Benefits
Voluntary Supplemental Programs
Career and Skill Development Support
Make a direct impact on the success of the organization

Requirements

What You'll Need to Be Successful

Associate's degree in Mechanical field (Preferred in Mechanical Engineering).
At least (2) years of customer service experience, preferably in service or technical-related service field. (Mechanical or Automotive)
Travel requirement: %.
Proficient in MS products - Word, PowerPoint, Excel.
Strong work ethic and desire to set and attain goals.
Excellent facilitation and communication skills.
Positive conflict resolution skills
Self-motivated and results-oriented with proven problem-solving ability
Experience as a Technician/Mechanic, is a plus

Develon is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call The Company's hiring location is Suwanee in GA.

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