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Rolling Meadows

    Desktop Support Technician - Rolling Meadows, United States - eTeam

    eTeam
    eTeam Rolling Meadows, United States

    1 week ago

    eTeam background
    Technology / Internet
    Description

    Position: Desktop Support Tech

    Location: 600 S Hicks Rd, Rolling Meadows, IL 60008

    Duration: Permanent

    Salary: $46k yearly + Benefits

    Responsibilities

    Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

    Provide support to client-identified VIPs

    Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.

    Perform Install/Move/Add or Change (IMAC) activities.

    Perform all assigned desk-side support activities

    Display outstanding technical and professional services skills at all times

    Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

    Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair

    Understands and follows all documented service operations policies and procedures.

    Other duties or certifications may be assigned to meet business needs

    Education and Experience:

    Typically requires technical school certification or equivalent of 2-4 years of relevant experience

    Certifications and Qualifications:

    Maintain all required OEM Certifications as directed by Management

    Knowledge of relevant software and hardware systems

    Understanding of ITIL methodologies

    A+ certification is desired

    May require additional customer-specific certifications or training as required

    Skills:

    Excellence in communication and customer-facing skills

    Strong oral, written, and interpersonal skills

    Ability to follow instructions and processes with minimal instruction

    Ability to lift and move computer equipment up to 50 lbs.

    Must own a basic repair kit

    Additional requirements may exist if the offer of employment is extended.

    Other attributes desired:

    • ServiceNow ticketing system experience
    • Asset management/inventory experience
    • Customer facing deskside troubleshooting
    • Remote desktop support
    • End of Life refresh workstation exchange
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