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    General Manager - Philadelphia, United States - The Estia Group

    The Estia Group
    The Estia Group Philadelphia, United States

    5 days ago

    Default job background
    Full time
    Description

    JOB SUMMARY

    A General Manager provides ongoing training and development for the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as a well-respected leader of the management team. The General Manager creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

    ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:

    • Have an extensive knowledge of our restaurant's food offerings and beverage program.
    • Possess a strong familiarity with food service regulations and proper food handling procedures.
    • Demonstrate strong leadership and operational skills and impeccably high standards of service.
    • Assist with staffing, training, and development for all hourly front-of-house employees.
    • Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures.
    • Always reinforce company rules, including uniform, grooming and timeliness of employees.
    • Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff.
    • Assist with scheduling, purchasing, managing labor, food and beverage costs and P&L statements.
    • Aid in investigating and resolving guest complaints.
    • Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency.
    • Ensure compliance with health, sanitation, liquor, safety, and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members.
    • Proficient in Microsoft Suite: Word, Excel; Resy/Open Table and TOAST POS Systems
    • Be a creative thinker who can run the restaurant while generating new sources of revenue.
    • Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure.
    • Embody and deliver exceptional service and hospitality.

    Requirements:

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential function at a high level. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor, and have a strong work ethic. Must have a flexible schedule, available to work daytime, evening and/or weekend shifts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to provide verification of legal right to work in the United States.

    EDUCATION and/or EXPERIENCE

    3 years of previous and relevant experience in a high-volume restaurant.

    LANGUAGE SKILLS

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals. Ability to communicate effectively with co-workers and guests.

    CERTIFICATES, LICENSES, REGISTRATIONS

    It is the employee's responsibility to secure and maintain status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies, including a valid Food Handler Certificate.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 10 hours) with some walking and occasional sitting. Hands and fingers are used to handle food, beverages and/or equipment. The employee is frequently required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    The noise level in the work environment is usually moderate to loud, generally in an indoor setting. The employee will work a varying schedule to include evenings, weekends, holidays, and extended hours as business dictates.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    More detail about The Estia Group part of Estia Group, please visit
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