General Manager - Philadelphia, United States - BEAT THE BOMB

BEAT THE BOMB

Verified Company

Philadelphia, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:
Philadelphia General Manager

The Company
BEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection.

In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint Bomb Our original Brooklyn location opened in 2018.

We now have locations in Atlanta and Washington D.C. We've hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets.

We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties.

We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST

Essential Duties & Responsibilities:

The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded.

With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week.

They will need to do all of this while carefully managing the P&L.

They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept.

This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country
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Customer Service, Operations & Marketing:

Maintain exceptional guest-centered culture which exceeds customer expectations
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
Maintain appearance and safety of the facility
Manage and maintain inventory and ordering of supplies in a timely manner
Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
Financial management experience with success in driving topline sales, interpreting reporting data, managing budgets, and controlling expenses.
The desire to work in a fastpaced, entrepreneurial environment understands the importance of experimentation and iteration
Ability to understand and manage a unit P&L to both top and bottomline revenue goals
Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
Support marketing efforts at the local level in coordination with central marketing team and agencies including partnerships with local businesses, flyering, supporting local PR & advertising efforts
Support group sales efforts in coordination with a central sales team including outreach to and relationships with local businesses
Manage customer service specific to the location

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Leading the Team:

Live and breathe the Core Values of BEAT THE BOMB:
Bring Positivity
Take Responsibility
Build the Future

- _ Create the Fun_

Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fastpaced environment of the job
Coach, inspire, support, and motivate your team to provide a worldclass and serviceminded, customer experience
Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
Responsible for the creation, management, and coordination of staff schedules
Responsible for running unit payroll
Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal General Manager:

You own all facets of your business, you are entrepreneurialminded and a creative thinker
F&B Experience you have led facilities that have a food and beverage component (including alcohol)
You like to get out in the community, make connections and build relationships
You like to get your "hands dirty" (we're a paintblast facility after all)
Proven people leadership with success in building positive service cultures and high team engagement
Tech Savvy the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
High level of in