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    Cruise Operations Manager - Los Angeles, United States - Ports America

    Ports America
    Ports America Los Angeles, United States

    1 week ago

    Default job background
    Full time
    Description

    Summary

    The Operations Manager is responsible for the effective planning, execution and supervision of the duties associated with terminal operations and staff. This includes ensuring efficient, safe and productive operations for your assigned customers, terminal area and cargo type and to meet the financial goals and objectives. This role is responsible for providing exceptional customer service for all customers.

    Essential Duties

  • Effectively supervises and directs the work activities of labor, foremen and other personnel; ensuring performance expectations and customer needs are met.
  • Develops short range business plans designed to achieve company goals and objectives while operating within approved fiscal budget.
  • Ensure customer needs are understood and met.
  • Support general terminal operations as required.
  • Works cohesively with customers, vendors, port officials, port employees, union labor, and all other entities to meet deadlines and provide exceptional customer service for cruise passengers and cruise lines.
  • Determines the amount of labor needed for each day and ensures labor is order appropriately for your assigned Department or Site.
  • Makes decisions affecting overtime cost and general expenditures and ensures they are made in the best interest of our company and customers.
  • Determines additional staffing / labor needs and contacts union hall in advance, ensuring cost-effective staffing and availability.
  • Ensures payroll accuracy and makes appropriate changes as needed and approves payrolls for the shift supervised.
  • Identify areas of cost reduction and leads and supports improvement initiatives.
  • Actively champions and manages the company's Safety program ensuring that all labor and staff comply with accident prevention / safety and workers' compensation programs and procedures and provide input and solutions.
  • Reviews Safety trends for your area and incorporates corrective measures.
  • Develops, reviews and approves efficient operational plans and coordinates with M&R, labor and customers.
  • Works closely with M&R/Terminal Departments to ensure the appropriate equipment allocation meets operational demands.
  • Maintains positive relations with labor and union officials and that the Collective Bargaining Agreements associated to your workforce are understood and followed.
  • Counsels, disciplines and terminates Foremen and Supervisory Clerks when necessary.
  • Ensures union leadership, foremen and clerks enforce collective bargaining agreements and work in the best interest of the company.
  • Advises Labor Relations team on investigative matters and assist in adjudicating all complaints filed through Labor Relations committees up to arbitration.
  • Ensures union leadership counsels, disciplines and terminates union staff when necessary.
  • Responsible for attending Labor Relation Committees when requested for grievances filed and expected to follow up on decisions and inform peers and direct managers of outcome.
  • Provide regular training and feed-back to labor and management staff.
  • Inform upper Management of training identified that would enhance your skills.
  • Participates in the interviewing and selection process for steady labor.
  • Communicates areas of accountability and performance expectations to labor and management staff.
  • Develops, communicates, maintains and improves operating and administrative procedures (consistent with terminal procedures and objectives) designed to provide required information and facilitate internal practices.
  • Ensure that all company policies, procedures and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.
  • Travels to other Sites to provide stevedore and terminal operations support.
  • Other duties as assigned and relevant.

    • Minimum Qualifications

  • BS/BA degree in Marine Administration, Transportation, Operations Management, Engineering, or equivalent experience working in management
  • Experience with computerized operating systems
  • Ability to support operations with all work shifts, days, nights, weekends, holidays
  • Knowledge of safety and accident prevention codes and regulations
  • Knowledge and understanding of cargo stowage and stability strongly desired

    • Preferred Qualifications

  • Demonstrated leadership managing union contracts and union labor.
  • Knowledge of and commitment to safety and accident prevention, safety codes and regulations, and related industry governmental regulations.
  • Thorough knowledge or principles of terminal operations and cargo stowage.
  • The ability to analyze collective bargaining agreements and interpretation of intent, spirit, and terms of contract to apply on the job.
  • Comprehensive knowledge of federal and state OSHA, U.S. Coast Guard and other applicable codes and regulations.
  • Working knowledge and ability to use computer for data input, mining, analysis, visualization and trend identification.
  • Strong and effective verbal and written communication skills.
  • Investigate and analyze results.
  • Skill in budget preparation and fiscal management.
  • Plan and organize projects in fast paced environment.

    • Working Conditions

  • Climb up and down a ladder on a vessel multiple times within a shift
  • Work in changing hot and cold climates based on weather conditions
  • Work in an environment that may be hazardous to persons unable to see and hear fast moving equipment
  • Valid driver's license and ability to drive at least 50% of the time
  • Lift 30 pounds
  • Use a computer/keyboard

    • NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

    Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

    This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

    If you require additional information about our comprehensive data privacy policy (), we invite you to contact us via email at . Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.

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