Payroll Operations Manager - Los Angeles, United States - USC

USC

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Capitalizing on over 140 years of history and tradition in downtown Los Angeles, the
University of Southern California (USC) has embarked on an unprecedented period of expansion.

USC is now poised to take its place as the preeminent research institution of the 21st century and we are looking for skilled, motivated professionals to help forge the future of higher education.

USC Payroll Services is seeking a highly experienced and customer service-oriented
Payroll Operations Manager with supervisory expertise to join its team

About the Opportunity

The
Payroll Operations
Manager oversees the efficient functioning of payroll processing for USC by implementing and maintaining effective administrative policies and procedures tailored to payroll operations.

Communicates clearly and diplomatically with internal stakeholders of all levels and other agencies to resolve payroll-related issues and ensure compliance with regulations.

Sets short-term and long-term objectives to enhance the efficiency and accuracy of payroll processes. Directly supervises a team, ensuring they are equipped with the necessary skills and resources to perform their duties effectively. Demonstrates empathy in addressing employee payroll inquiries and concerns, fostering a supportive and customer-centric environment. Actively leads and implements changes to payroll processes, serving as a catalyst for continuous improvement. Coordinates payroll-related initiatives to support organizational goals.

The
Payroll Operations Manager:

Develops relationships with and acts as liaison between central payroll team and field payroll stakeholders of all levels. Serves as central information resource and advises on departmental and University policies and procedures as they pertain to payroll. Researches information, as requested, and relays official interpretations. Maintains currency on revisions to department and/or University policies and procedures. Serves as senior expert and consultant to senior management officials. Assists senior management in overseeing adherence to University policies and procedures and training others in administration of such policies and procedures.
Manages the preparation and coordination of production schedules, for payroll input and processing, in conjunction with master processing schedule, federal and states requirements and schedules of other departments.
Oversees the preparation and distribution of USC payroll checks and advice slips according to the assigned schedules. Oversees check stock. Monitors and enforces strict internal check preparation and distribution procedures.
Oversees the maintenance of payroll records, logs, and files in accordance with university policy and state and federal laws and regulations.
Ensures effective administrative policies and procedures are in place. Establishes shortterm and longrange directional goals for department operations. Researches and identifies needs and establishes program directions accordingly. Recommends changes in operational procedures, as necessary. Implements and ensures continuous quality improvement initiatives.
Supervises fulltime staff and/or the equivalent. Recruits, screens, hires, trains, and directly supervises all assigned staff. Evaluates employee performance and provides guidance and feedback. Counsels, disciplines and/or terminates employees as required. Recommends departmental goals and objectives, including workforce planning and compensation recommendations. Reassesses or redefines priorities as appropriate in order to achieve performance objectives.
Fosters a continuous improvement and customeroriented approach to supporting University communities, recognizing the importance of faculty, students, and administrators. Develops short and longterm plans for improving customer service.
Reviews, prioritizes, analyzes, and responds to correspondence and incoming calls directed to director/chair. Serves as principal point of contact between director/chair and subordinate staff. Manages special projects for the director/chair. Acts as liaison between director/chair and sensitive, confidential, or highprofile contacts outside of the department.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Job Qualifications

Master's degree in Business Administration

years of experience in payroll operations with a minimum of 10 years of supervisory experience

Has valid/active Certified Payroll Professional (CPP) accreditation
Experience with Workday highly desired
Experience in payroll operations/administration within a healthcare environment is a plus
Demonstrated exceptional written and oral communication skills with the ability to empathize with the customer viewpoint to provide exceptional customer service
Ability to work with all levels of stakeholders and establish positive working relationships
Ability t