Event Operations Manager - Los Angeles, United States - Allied Universal®

Allied Universal®

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Event Operations Manager

Overview:

Allied Universal Event Services, North America's premier crowd management, event staffing, and consulting company, offers exciting careers that make you an integral part of the event excitement.

Join a team that services thousands of entertainment venues like sports stadiums, concerts, convention centers, and more each year. Enjoy the flexibility of part-time work that fits your schedule.

Our positions come with a range of benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, and more for most full-time event security jobs.

Allied Universal is hiring a Event Operations Manager to support our Southern CA region.

In partnership with Branch and functional leadership, the Event Operations Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for a dedicated client(s) for which the Event Operations Manager is responsible.

The pay range for this position is $70,000 - $85,000 depending on experience plus $135/per pay period auto allowance.

RESPONSIBILITIES:

Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as longterm growth of the workforce
Act in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce nonbillable overtime to meet specified business goals
Selection and placement of direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plans
Allotment of open work shifts to maximize event staff utilization and reduce nonbillable expenses
Submission of procurement orders
Make productivity and cost reduction recommendations to management
Act as back up for Scheduling by creating, modifying, and managing, event schedules in ABI to ensure adequate coverage at all times.
Follow all company policies regarding timekeeping procedures, meal, and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner
Ensure a smoothrunning operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training

QUALIFICATIONS:

High school diploma or equivalent
Prior work experience as a team leader, preferably in event, customer, or protective services industry
Proven ability to influence key business partners
Ability to build strategic vision and drive organizational change
Strong organization and planning skill with the ability to work in and define ambiguity/gray areas
Advanced computer skills and proficiency
Strong interpersonal and networking skills with a strong ability to work in a team environment
Ability to multitask, discerns patterns in detail
Excellent oral and written communication skills
Able to speak clearly,