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    Desktop Support Specialist - Los Angeles, United States - Fossbytes Media Pvt Ltd

    Fossbytes Media Pvt Ltd
    Fossbytes Media Pvt Ltd Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    Primary Responsibilities/Accountabilities:

    • Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction.
    • Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.
    • Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.
    • Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.
    • Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.
    • Maintains contact with clients and second/third level support personnel on operational and production problems.
    • Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
    • Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
    • Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
    • Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
    • Strives to learn the job functions of the position's immediate supervisor as well as peer level positions with whom the individual interacts.
    • Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
    • Should have knowledge in Desktop Imaging & Scripting.
    • Extensive knowledge on Hardware & O/S Trouble Shooting.
    • Should be expert in deployment of operating systems locally & globally.
    • Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.
    • Good understanding of IP telephony setups and installs
    • Solid Blackberry and iPhone troubleshooting skills
    • Basic understanding of Macs – Nice to have.
    • Basic understanding of Networking Technologies.
    • Basics of Active Directory and Servers
    • Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
    • Knowledge on all standard Desktop Applications.
    • Excellent customer service skills. – This is a MUST
    • Excellent troubleshooting skills – This is a MUST
    • Excellent interpersonal skills to interact with various individuals with diverse backgrounds – This is a MUST
    • The ability to learn and understand new technology and skills quickly
    • Ability to react to and act upon feedback.
    • Must to be a team player

    Job Type:
    Full-time


    Salary:
    $50, $60,000.00 per year


    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday

    Ability to commute/relocate:

    • Geismar, LA 70734: Reliably commute or planning to relocate before starting work (Required)

    Experience:

    • Help desk: 1 year (Preferred)
    • Windows: 1 year (Preferred)

    Work Location:
    In person

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