- The ideal candidate will demonstrate an aptitude for effectively solving complex customer service issues while delivering best in class service regarding home mortgage loans
- Customer Service
- Call Center experience
- Collection experience is a plus
- Mortgage experience is a plus
- Bilingual - Spanish is a plus
- Strong written and verbal communication
- Active listening
- Excellent time management
- Identify and assess customer's needs
- Provide accurate, valid and complete information
- Ability to comprehend and follow directions
- Computer skills and ability to adapt to company systems
- Ability to multi-task and remain focused
- Document clear and concise comments
- Accept and apply constructive feedback
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Loan Servicing Representative - Cerritos, United States - Sun West Mortgage-Since 1980
Description
Job Description
Job DescriptionSun West is a nationwide full-service mortgage lender with 40 years of experience and is proudly family-owned. We are looking for a Customer Service Representative that will act as the liaison between our company and our family of homeowners. A successful candidate must be able to grasp new concepts quickly, demonstrate exceptional attention to detail and take pride in seeing tasks through to completion.
Room for advancement
$20.00 to $25.00 per hour
Responsibilities:
Qualifications:
Requisite Skills:
Note: This position has the option to work remotely or from the corporate office located in Cerritos, CA.
Company DescriptionSun West Mortgage Company, Inc. is an Equal Opportunity Employer. The company and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, medical condition, marital status, or any other factor prohibited by federal, state, provincial, and municipal laws.
