Customer Service Representative for Skincare Sale - Cerritos, United States - Dr. J SkinClinic

Dr. J SkinClinic

Verified Company

Cerritos, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Representative for Cosmetic

General Description

Senior customer service representatives for cosmetic support the needs of various departments with various duties to include special projects and meeting coordination.

Support the office administration with trade shows, sales support and customer support activities.

Responsibilities:

Builds and maintains business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.
Mentor or give direction to junior team members and provide training on best practices
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
Verify entered customer and account data by reviewing, correcting, deleting, or reentering data
Communicate with sales regarding any issues with inventory or price
Attracts potential customers by answering product and service questions and suggesting information about other cosmetic products and services
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Work closely with the Marketing team to develop thoughtful and strategic executional plans
Monitor and report on the effectiveness of sales communications for company products/brands
Responsible for ensuring the fulfillment of cosmetic orders on a daily basis; Costco, Amazon, etc.
Manage all day to day activities within the Order Fulfillment division
In charge of private labeling and purchasing material
Assist Account Manager with invoicing, account receivables and account payables
Administer, organize and maintain project files, hard copy and electronically, of cosmetic products/brands.
Oversee the coordination of private labeling of our cosmetic products/brands.
Provide administrative support and coordination on projects as assigned
Assist the Cosmetic Sales Coordinator
Ensures performance goals are met.
Other duties and responsibilities as may be required

Required Qualifications

3 plus years of experience in skincare or cosmetic customer service.
3 plus years of cosmetic sales experience.
Sales plan, KPI, P&L and sales organizations experience.
Strong analytical, communication, verbal, written and Microsoft Suite skills.
Excellent organizational and interpersonal skills and the ability to work effectively at all levels of the organization and across other functional areas
Team player; willing to complete special assignments on call when needed
Ability to work in a frequently interrupted, shortdeadline environment while giving courteous support for customer's immediate needs
On Site work is required. (Residence within 20 miles)

Physical Demands

Sitting, Walking, and/or Standing
Light Weight: Lifting, Pulling, and Pushing
Near acuity (clarity of vision at 20 inches or less)
Speakingordinary speech
Hearingordinary conversation Fingeringcomputer keyboard
No issues for testing Cosmetic Products

Work Environment

Exposure to fluorescent lights
No extreme climate or climate variation

Pay:
$ $25.00 per hour

Benefits:

Paid time off

Experience level:

2 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

Inperson
Office

Application Question(s):

What is your salary expectation?
This position is on site without the ability of remote work. Can you work onsite?
Do you have at least 3 consecutive years working for an employer?

Education: