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Brea

    Customer service coordinator - Brea, United States - AppleOne

    AppleOne
    AppleOne Brea, United States

    2 weeks ago

    AppleOne background
    Description

    Job Description

    Job DescriptionOverview


    • Serve as the main point of contact for customer inquiries via phone, email, and other communication channels,
    providing timely and accurate responses to address their needs.

    • Assist customers with product information, pricing, availability, order status, technical, and other related inquiries,
    ensuring a positive experience throughout the interaction.

    • Process customer orders, returns, and exchanges accurately and efficiently, entering data into the company's systems
    and coordinating with relevant departments to fulfill requests promptly.

    • Coordinate with internal teams such as sales, logistics, and production to ensure seamless order processing, shipment
    tracking, and timely delivery of products to customers.

    • Maintain and update customer records, order details, and communication logs in the company's CRM system,
    ensuring data accuracy and accessibility for future reference.

    • Monitor customer satisfaction levels and proactively address any issues or concerns raised by customers, striving to
    resolve problems promptly and maintain positive relationships.

    • Collaborate with cross-functional teams to identify opportunities for process improvements, customer service
    enhancements, and efficiency optimizations within the organization.

    • Assist in the development and implementation of customer service policies, procedures, and best practices to ensure
    consistent service excellence.


    Requirements:

    • Bachelor's degree in business administration, marketing, or a related field preferred.
    • Proven experience in customer service, sales support, or a related role, preferably in a customer-facing environment.
    • Excellent communication skills, both verbal and written, with the ability to interact professionally and effectively with
    customers and colleagues.

    • Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple
    responsibilities concurrently.

    • Proficiency in computer applications such as Microsoft Office (Word, Excel (PivotTables), Outlook) and experience
    with CRM or other database management systems.

    #1001

    AppleOne is proud to be an Equal Opportunity Employer.

    We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

    All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

    The Know Your Rights poster is available here:

    The pay transparency policy is available here:


    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities.

    If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

    https:
    //e- DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

    Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

    Mrs.

    Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

    The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

    Mrs.

    Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

    Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

    Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

    Her book, The Art of Work:

    How to Make Work, Work for You, is available on

    Company Description

    Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

    Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

    \r
    \r
    Mrs.

    Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

    The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

    \r
    \r
    Mrs.

    Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

    Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
    \r
    Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

    Her book, The Art of Work:
    How to Make Work, Work for You, is available on
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