Jimmy Sydow

Accountable, caring and goal driven professional. Experience in Business settings and account management.  Technology literate and Microsoft office applications experience.  History of processing orders and warehouse process management. 

Mental Health Worker - Crisis Stabilization Unit 

Exodus Recovery Inc. - Orange, CA December 2021 to February 2023 

As a Mental Health Worker within the LPS Designated Crisis Stabilization Unit, I provided leadership to floor staff and ensured patient and employee safety on a daily basis. 

-Assisted the licensed staff with the patient admit process including taking vitals, making copies of legal holds and reviewing intake documentation with the patient. 

-Completed daily patient vitals and entered them into patient charts. 

-Prepared meals for patients. 

-Verified patient 10 minute rounds were completed and all patients were accounted for. 

-Conducted 1 on 1 with patients that were secluded/restrained. 

-Assisted security and licensed staff with patient takedowns, emergency medication administration and patient restraints when needed. 

-Completed Urine Drug Screens for new patients and entered results in patient charts. 

-Filled In for Intake Coordinator once a week. 

Treatment Site Manager – Seasons Behavioral Health Beach Cottage – Seasons Center for Professional Recovery 

Seasons Malibu - Luxury Addiction Treatment Center - Malibu, CA February 2021 to December 2021 

-Offered clients guidance about recovery. 

-Conducted random urinalysis drug testing twice weekly and as outlined procedurally. 

-Monitored all drug tests by observing samples being provided via same sex staff to client interaction. Maintained records of urine submissions, and client data related to self-administration of medication. Maintained high standards of ethical and professional conduct and adhere strictly to confidentiality requirements. 

Accounts Associate 

Bestlink Netware Inc. - La Mirada, CA May 2019 to February 2021 

-Processed customers purchase orders and assisted order picking when the warehouse was behind. 

-Called customers when their orders were out of stock/received substitution approval. 

-Worked with management to streamline the order pulling process to increase efficiency. 

-Worked with overseas suppliers to ensure product was on vessels to our distribution center. 

-Worked in the capacity of account manager and had my own set of clients I worked with daily to ensure their orders were placed, picked and shipped.  Investigated any errors in shipment. 

-Worked closely with warehouse staff and assisted when they were in need of help. 

Manager, IT Operations - The Disney Stores 

The Walt Disney Company - Glendale, CA February 2015 to May 2019 

-Built effective working relationships with the Disney DTC Marketing and ESPN Marketing, -Product and Platform teams to create high levels of visibility into Customer Issues and opportunities for improvement. 

-Developed and delivered self-service contact channels, including the development of content and capabilities. 

-Provided critical planning input and product documentation to our training teams globally. Program -Management and Process Improvement across the Customer Experience Operations Team. 

-Created tools, reports, and processes that effectively communicated project status to all stakeholders and relentlessly improved our product, communication, and ways of working. 

-Reported data across all regions and products, providing insights and tracking against operational and business KPIs. 

Manager – Business Development, Global Store Operations 

Forever 21 Corporate Headquarters - Los Angeles, CA January 2010 to February 2015 

-Monitored problem management database (Remedy) and followed up with assigned analysts to ensure timely resolution of problems. Validated pre-determined service level agreements and team metrics were being met. 

-Proactively identified potential areas for wide system outage and initiated analysis and resolution. -Developed a quarterly process for updating policies and procedures for all North American stores which are still in effect today. 

-Implemented cross functional department meetings which increased communication and project awareness for all stores. 

-Met with external vendor executives to negotiate, plan and oversee execution of new and existing projects. 

-Approved all announcements/communications sent to stores. 

Senior Analyst, Service Desk, Restaurant Support Center 

Taco Bell Corporate Headquarters - Irvine, CA February 2005 to January 2010 

-Identified trends and assisted in the development of documented repeatable processes to further enhance effective, efficient and reliable resolutions. 

-Received daily escalations from end users and help desk staff on a wide range of technical issues. Exceeded performance metrics quarterly. 

-Answered calls regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalation. 

-Provided technical support and issue resolution to users via multiple remote assistance platforms (Dame Ware, VNC, RDP etc.) 

High School Diploma, West Covina High School 2006